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Strategic Partner Success Manager

hace 2 meses

Madrid Centro, Madrid, España Amazon A tiempo completo

Strategic Partner Success Manager, CS Global Outsourcing
Job ID: Amazon Europe Core Sarl

As a Strategic Partner Success Manager, you will be responsible for driving strategic partnerships and operational excellence, ensuring compliance, creating an Amazonian culture with external partners, implementing new programs, and collaborating with Amazon internal teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a diverse group of stakeholders and requires a self-directed individual with strong attention to detail and great organizational skills.

The successful candidate will have strong leadership skills to manage complex operations in an environment with complex legal regulations. They will draw from previous work experience in contact center operations, possess the ability to multitask, and be ready to make tough data-backed decisions in a high-stakes, high-speed environment.

They will be highly self-motivated with a strong sense of initiative and will possess the ability to anticipate needs. They demonstrate the ability to think big and influence across all levels of an organization, possess strong business acumen, and have a sincere passion and obsession for customers.

Key Responsibilities:

  • Drive strategic partnerships and operational excellence
  • Ensure compliance and create an Amazonian culture with external partners
  • Implement new programs and collaborate with Amazon internal teams
  • Make tough data-backed decisions in a high-stakes, high-speed environment

Requirements:

  • Strong leadership skills and ability to manage complex operations
  • Previous work experience in contact center operations
  • Ability to multitask and make data-backed decisions
  • Strong business acumen and ability to influence across all levels of an organization