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Client Onboarding Specialist

hace 3 meses

Barcelona, Barcelona, España TravelPerk A tiempo completo

About Us

We are TravelPerk, a rapidly expanding SaaS platform that provides businesses with a comprehensive solution for booking, managing, and reporting on corporate travel.

Our mission is to transform the $13 trillion business travel industry by merging an extensive selection of travel options with a robust booking and management system, complemented by 24/7 customer support. We have established ourselves as the premier all-in-one travel management solution.

Founded in 2015 and based in Barcelona, we have grown to over 1,200 employees across nine offices in Europe and North America. We have achieved unicorn status and currently hold a valuation of $1.4 billion.

We have received numerous accolades, including recognition as one of the fastest-growing applications and technology companies, as well as a leading innovator in the business travel sector.

Global brands such as Wise, Red Bull, GetYourGuide, and Aesop rely on us to enhance their corporate travel experiences.

We are a dynamic startup backed by top-tier investors from some of the most disruptive companies in technology, including Slack, Trello, Twitter, Farfetch, Deliveroo, and Delivery Hero. Our team consists of high-performing individuals from the online travel industry, including Booking.com and Skyscanner.

Our goal is to revolutionize the B2B corporate travel market, valued at over $13 trillion, by streamlining the process for all stakeholders. We have been recognized by SaaS1000 and featured as one of the most promising startups to watch.

If you are ready to embark on this journey with us, continue reading.

Client Onboarding Specialist

What You Will Do:

Are you an exceptionally organized individual with a passion for project management and fluency in French? Are you tech-savvy and eager to deepen your knowledge in this field? Do you possess the ability to drive change by asking the right questions and identifying the most effective strategies for change management and project execution? If so, we encourage you to explore this opportunity.

The implementation team is responsible for onboarding our new clients. As a Client Onboarding Specialist, you will be tasked with successfully executing and launching implementations within your designated portfolio. This involves analyzing the unique needs and circumstances of each client to propose a tailored implementation strategy. Your success will be measured by the completion and adoption of our platform among the users of your clients. You will serve as the subject matter expert in change management, ensuring a top-tier experience for our clients throughout the onboarding process.

Additional Responsibilities:

  • Lead cross-functional project teams to effectively onboard new clients.
  • Act as the subject matter expert in change management, guiding clients through the introduction of new travel tools and policies within their organizations.
  • Develop and implement strategic plans to achieve account ramp-up objectives.
  • Serve as the primary point of contact for client escalations during the onboarding process.
  • Ensure that accounts are organized, scheduled, and prioritized according to both client and business requirements.
  • Communicate complex and technical information in a manner that is easily understood by all audiences.
  • Take on additional projects related to team alignment with other departments, ensuring that project team members have a clear understanding of timelines, tasks, risks, and issues.

The role of the Client Onboarding Specialist requires exceptional communication and project management skills, along with strong organizational and problem-solving abilities. Attention to detail is crucial. While a foundational understanding of technical concepts related to integrations and open APIs is beneficial, expertise in this area is not required initially.

Desired Attributes:

  • Proven experience in managing and delivering complex projects in an international context.
  • Solution-oriented mindset with a passion for overcoming challenges.
  • Organized and structured approach to work, with strong analytical skills.
  • Excellent verbal and written communication skills in both English and French; proficiency in additional languages is a plus.
  • Able to build relationships at all organizational levels, both internally and externally, and adapt communication accordingly.
  • Motivated by challenges and driven to make a meaningful impact.

What We Value (Not Mandatory):

  • Previous experience in project management.
  • Prior experience in a SaaS implementation role.

What We Always Look For:

  • A proactive attitude.
  • Customer-centric focus.
  • Cultural fit within the team.
  • Ability to remain calm under pressure.
  • Quick learner with a tech-savvy mindset.
  • Strong work ethic and willingness to go the extra mile.

Our Benefits:

  • Competitive compensation package, including equity in TravelPerk.
  • Generous vacation policy to ensure you can rest and recharge.
  • Health benefits, such as private healthcare or gym allowances, depending on your location.
  • Flexible compensation options.
  • Memorable company events.
  • Mental health support tools for your well-being.
  • Opportunities for exponential growth and personal development.

English is the official language in our office.