Guest Experience Supervisor
hace 2 semanas
**Guest Experience Supervisor Madrid Área**
Bajo las marcas CINESA & UCI contamos con 38 modernos multicines en España y Portugal. CINESA y UCI forman parte de ODEON Cinemas Group la cadena de exhibición cinematográfica más importantes de Europa, con 11.000 pantallas en todo el mundo y siendo parte de AMC Entertainment Group. En toda Europa, nuestros cines brindan experiências increíbles e inolvidables para nuestros clientes y ofrecen fantásticas carreras profesionales para nuestras personas.
**Descripción del puesto**:
Apoyar a los gerentes del cine en la gestión, supervisión y motivación del equipo, además de asegurar una buena experiência del cliente en todo su recorrido, ofreciendo una atención ejemplar, un liderazgo inspirador y una gestión operativa del cine excelente.
Posición a tiempo parcial.
**Responsabilidades**:
- Ser un modelo a seguir, trabajando con el equipo para asegurar una experiência del cliente perfecta, siendo responsable de asegurar e incrementar la satisfacción del cliente
- Maximizar el rendimiento (performance) y potencial del equipo a través de formación en el día a día, feedback constructivo y coaching con el objetivo de desarrollar y potenciar habilidades y rendimiento
- Asegurar que se cumplen los procedimientos de CINESA, asegurando los requerimientos operacionales y de seguridad
- Mantenerun alto nível de estándares operacionales y comerciales, asegurando que la experiência del cliente tiene consistencia independientemente del lugary hora de su visita
- Impulsar y contribuir a la maximización de nuestros resultados, asegurando que el equipo dispone de las herramientas necesarias para implementar todas las iniciativas y estrategias locales y nacionales de manera excelente
- Garantizar que contamos con la persona adecuada en el lugar adecuado en el momento adecuado
**Requisitos**:
- Se valorará experiência en gestión y motivación de equipos altamente eficientes
- Estudios mínimos deseados: Ciclo Formativo Grado Superior
- Idiomas: se valorará nível de Inglés
- Dominio de herramientas informáticas (Office)
- Recomendable carnet de conducir y vehículo propio
- Estamos buscando un perfil decidido, perspicaz, con gran habilidad de trabajo en equipo y de liderazgo de equipos que impulse su desarrollo
- Persona orientada a resultados
**¿Qué te ofrecemos?**
- Oportunidades personalizadas de desarrollo profesional con formación y apoyo
- Trabajar con un equipo dinámico y divertido, en un ambiente de trabajo agradable y apasionante
- Entradas de cine gratuitas al mes: invita a familiares y amigos a pasar una tarde en el cine, además de preestrenos exclusivos para los miembros del equipo CINESA & UCI
- randes descuentos en deliciosos menús, comida y bebidas en el cine.
- Acceso gratuito a nuestro programa confidencial de asistencia para empleados: una plataforma on line que ofrece asesoramiento y apoyo en temas como finanzas y salud.
- Acceso gratuito a la plataforma Goodhabitz para aprender lo que desees y como desees, incluso desde tu móvil
- Regalos de antigüedad, y obsequios personalizados en momentos especiales
- Y la magia del cine... WE MAKE MOVIES BETTER
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