Technical Support Specialist

hace 4 meses


Valencia, España Blu Selection A tiempo completo

Ben je op zoek naar een positie die je helpt meer te leren over de fintech sector? Vind je het leuk om B2B-klanten te ondersteunen bij hun missie om hun financiële toekomst te plannen? Als je gedijt in een snel veranderende, klantgerichte omgeving en uitstekende communicatieve vaardigheden hebt, hebben we een spannende kans voor je in Valencia, Spanje

Jouw verantwoordelijkheden en impact als Technisch Support Specialist voor de fintech industrie zullen zijn:
Ondersteuning bieden aan B2B-klanten voornamelijk via e-mail en chat, maar ook telefoon
Voortdurend brainstormen met je collega's om de klantbeleving te verbeteren
Probleemoplossing, innovatie en verandermanagement maken deel uit van het dagelijkse werk
Betalingsvragen van verkopers en kopers afhandelen via verschillende clientplatforms
Verantwoordelijk voor Trustpilot-beoordelingen en verbetering van de algehele NPS van het bedrijf door uitstekende service
In kaart brengen en verbeteren van bedrijfsprocessen om de klantreis en tevredenheid te verbeteren
Vaardigheden, kwalificaties en interesses die je nodig hebt om te slagen in deze functie:
Vaardigheid in de Nederlandse taal op een moedertaalniveau en een C1-niveau in de Engelse taal
Bekwaamheid in het gebruik van computers
Uitstekende communicatieve vaardigheden
Je bent proactief en oplossingsgericht
Je hebt interesse in het werken in een ambitieus team
Wat zit er in voor jou?
Gratis Spaanse lessen
Gratis lunch en ontbijt op kantoor
Gezellige vrijdagavondborrels
Fitness bootcamps om fit en actief te blijven
Mindfulness lessen
Werk bij een tech-startup waar je kunt groeien en ruimte is voor jouw ideeën
Verbeter je professionele vaardigheden: communicatie, innovatie en implementatie van nieuwe technologie
Een internationale werkomgeving met 20+ nationaliteiten.
Jouw Toekomstige Bedrijf:
Gevestigd in Valencia, wacht een verfrissende start-upomgeving op je om je professionele carrière te bevorderen. Dit contactcenter besteedt klantenserviceafdelingen niet uit, maar ondersteunt eerder co-scaling van start-ups. Je zult profiteren van de geweldige sfeer en kansen om te groeien.

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