Customer Support Technical Engineer
hace 7 meses
**OUR HIRING PROCESS**:
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
Our company seeks a highly motivated and experienced individual to join our team as a** **Customer Support Technical Engineer.** **As a System Administrator, CRM Integrations, and Customer Support Specialist, you will be responsible for the day-to-day management and client support of external CRM Integrations and internal Web API submission platforms.
**Responsibilities**:
- Support external clients by communicating and assisting with current issues, including working with API keys and troubleshooting integrations.
- Support internal users by correcting errors on the platform and responding promptly to requests.
- Set up integrations through the user interface (UI).
- Coordinate webinar details with the team and clients, record and edit webinars, manage client revisions, and host webinars.
**Requirements**:
- Experience with APIs, including knowledge of HTTP methods POST and GET.
- Practical experience with tools for testing APIs, such as Postman.
- Experience as a Technical Customer Support Specialist, Customer Support L2, Support Specialist with Salesforce, Technical Client Services Specialist, or Support Engineer.
- **Search skills**:ability to quickly find information and solutions using search engines and documentation.
- Multi-tasking, detail-oriented.
- **High communication skills**:ability to clearly and accurately convey information, satisfaction from constant communication with people.
- Resilience to stress and ability to work under pressure with high-profile clients.
- **English C1**:
- Knowledge of Ukrainian or Russian is a must
**Additional Advantages**:
- Experience as a QA or CRM manager.
- Experience setting up internal module integrations with Client CRMs such as Marketo, HubSpot, SalesForce, Pardot, etc.
**We offer**:
- Full Remote, Work schedule: Monday-Friday, from 2:00 pm to 11:00 pm EEST (incl. 60-min breaks)
- Interesting and long-term projects
- We support work-life balance and offer paid annual leave and paid sick days
- Opportunities for professional development and career growth
- Reduced Fridays during summer
**Our recruitment process**:
- Interview with HR + one-way video interview
- Test task
- Technical interview with Team
- Final interview with the Hiring Manager
-
Technical Support Engineer
hace 6 meses
Valencia, España Caspio A tiempo completo**Job Description**: **Responsibilities**: - Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases. - Answer questions about the standard features and capabilities of our platform from customers and create a demo environment as needed. - Research,...
-
Customer Service
hace 7 meses
Valencia, España BAXTER A tiempo completo**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Senior Support Engineer
hace 10 horas
Valencia, España Avasotech A tiempo completoWe are looking for a customer orientated Senior Engineer to support one of our clients, who would be reporting into regional IT manager. Engineer needs to be a good listener, good communicator, and empathic with the issues faced by IT users. Engineer is also expected to be wise, be able to prioritize, multitask if situation demands, and result orientated to...
-
Italian Customer Service
hace 2 semanas
Valencia, España Headhunt International A tiempo completoItalian Customer Service & Technical Support Location: Athens, Greece Opportunities: Italian Customer Support & German Technical Support Our client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders! A great opportunity if you wish to experience working in the world of computer...
-
Italian Customer Service
hace 2 semanas
Valencia, España Head Hunt International A tiempo completoItalian Customer Service & Technical Support Location: Athens, GreeceOpportunities: Italian Customer Support & German Technical SupportOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of computer...
-
Italian Customer Service
hace 2 semanas
Valencia, España Head Hunt International A tiempo completoItalian Customer Service & Technical SupportLocation: Athens, GreeceOpportunities: Italian Customer Support & German Technical SupportOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of computer...
-
Italian Customer Service
hace 2 semanas
Valencia, España Headhunt International A tiempo completoItalian Customer Service & Technical Support Location: Athens, Greece Opportunities: Italian Customer Support & German Technical Support Our client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders! A great opportunity if you wish to experience working in the world of...
-
Italian Customer Service
hace 2 semanas
Valencia, España Headhunt International A tiempo completoItalian Customer Service & Technical SupportLocation: Athens, GreeceOpportunities: Italian Customer Support & German Technical SupportOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of computer...
-
IT Support Specialist for Technical Operations
hace 2 semanas
Valencia, Valencia, España Tech Domain A tiempo completoWe are looking for a skilled IT Support Specialist to join our technical operations team at Tech Domain. This role is ideal for an individual with expertise in system administration, customer service, and incident management. As an on-site support engineer, you will be responsible for providing assistance with desktop support, hardware installation, and...
-
Danish Customer Service
hace 3 semanas
Valencia, España Head Hunt International A tiempo completoDanish Customer Support Technical Support Opportunities in Athens, GreeceOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of computer software, consumer electronics, personal computers and online...
-
Norwegian Customer Service
hace 2 semanas
Valencia, España Head Hunt International A tiempo completoNorwegian Customer Support Technical Support Opportunities in Athens, GreeceNorwegian Customer SupportNorwegian Technical SupportAthensGreeceOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of...
-
Lithuanian Customer Service
hace 2 semanas
Valencia, España Headhunt International A tiempo completoLithuanian Customer Service & Technical Support Location: Athens, Greece Are you a fluent Lithuanian speaker? This is your chance to work in a Customer Service & IT Support team supporting clients in Europe! Responsibilities: Identify customers' needs and deliver appropriate solutions, including sales. Guide customers facing issues related to billing...
-
Norwegian Customer Service
hace 4 semanas
Valencia, España Head Hunt International A tiempo completoNorwegian Customer Support Technical Support Opportunities in Athens, Greece Our client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of computer software, consumer electronics, personal computers, and online...
-
Norwegian Customer Service
hace 4 semanas
Valencia, España Head Hunt International A tiempo completoNorwegian Customer Support Technical Support Opportunities in Athens, GreeceOur client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders!A great opportunity if you wish to experience working in the world of computer software, consumer electronics, personal computers, and online...
-
Danish Customer Service
hace 3 semanas
Valencia, España Head Hunt International A tiempo completoDanish Customer Support Technical Support Opportunities in Athens, Greece Our client provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's tech leaders! A great opportunity if you wish to experience working in the world of computer software, consumer electronics, personal computers and online...
-
Customer Success Engineer With German
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...
-
Customer Success Engineer With German
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...
-
Customer Success Engineer With German
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate...
-
Technical Customer Support Representative With Czech
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...
-
Technical Customer Support Representative With Czech
hace 4 semanas
Valencia, España buscojobs España A tiempo completoThe Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...