Technical Support Professional

hace 3 semanas


Valencia, España Blu Selection A tiempo completo
About the Role:
We are seeking a talented Technical Support Specialist to join our team at Blu Selection in Valencia, Spain. As a Technical Support Specialist, you will play a crucial role in providing exceptional support to our B2B clients, helping them navigate the fintech sector and plan their financial future.
Key Responsibilities:
• Support B2B customers primarily through email, chat, and phone
• Collaborate with colleagues to enhance the customer experience
• Troubleshoot, innovate, and drive change in our daily operations
• Handle payment inquiries from sellers and buyers across various client platforms
• Foster excellent service to drive Trustpilot reviews and improve overall company NPS
• Flag and escalate customer queries, developing suitable solutions
• Map and improve business processes to boost customer journey and satisfaction
Requirements:
• Proficiency in Dutch at a native speaking level and C1 level in English
• Computer skills and proficiency
• Excellent communication skills
• Proactive and solution-oriented mindset
• Interest in working with an ambitious team
What We Offer:
• Spanish classes
• Great Friday evening drinks
• Fitness bootcamps for a healthy lifestyle
• Mindfulness classes for mental well-being
• Opportunity to develop in a tech startup with room for innovation
• Professional skill development: communication, innovation, and technology implementation
• Free lunch and breakfast at the office
• International work environment with diverse nationalities
About Blu Selection:
We are a contact center based in Valencia, Spain, focused on co-scaling startups and supporting customer service departments. Our refreshing start-up environment offers great opportunities for growth and development.

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