Application Support Team Lead

hace 4 semanas


Valencia, Valencia, España LanguageWire A tiempo completo

About the Role

We are seeking a highly skilled Technical Support Team Lead to join our Application Support team at LanguageWire. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists in providing exceptional support to our customers.

Key Responsibilities

  • Lead a team of technical support specialists in providing technical support to customers.
  • Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team.
  • Collaborate with the development team to resolve complex technical issues.
  • Provide training and guidance to technical support specialists to ensure they have the necessary skills and knowledge to provide excellent support to customers.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements

  • At least 2 years' experience in a technical support leadership role.
  • Strong technical skills and knowledge of software development and deployment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Fluent in English.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Flexible working hours and remote work options.

About LanguageWire

LanguageWire is a leading provider of translation and localization services. We are committed to delivering high-quality support to our customers and are seeking a Technical Support Team Lead to join our team.



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