Application Support Team Lead
hace 4 semanas
About the Role
We are seeking a highly skilled Technical Support Team Lead to join our Application Support team at LanguageWire. As a Technical Support Team Lead, you will be responsible for leading a team of technical support specialists in providing exceptional support to our customers.
Key Responsibilities
- Lead a team of technical support specialists in providing technical support to customers.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical support team.
- Collaborate with the development team to resolve complex technical issues.
- Provide training and guidance to technical support specialists to ensure they have the necessary skills and knowledge to provide excellent support to customers.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements
- At least 2 years' experience in a technical support leadership role.
- Strong technical skills and knowledge of software development and deployment.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Fluent in English.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Flexible working hours and remote work options.
About LanguageWire
LanguageWire is a leading provider of translation and localization services. We are committed to delivering high-quality support to our customers and are seeking a Technical Support Team Lead to join our team.
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