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Application Support Engineer
hace 1 mes
LanguageWire is a dynamic and innovative company that offers a unique opportunity to join our team as an Application Support Engineer. As a key member of our support team, you will play a crucial role in ensuring the smooth operation of our internally developed applications.
The Role You'll PlayAs an Application Support Engineer, you will be responsible for:
- Dealing with tickets in our support portals, resolving, reassigning, or prioritizing issues related to our internally developed applications.
- Handling communication of application-related issues to the whole organization.
- Providing end-user and customer support, creating bug reports according to the issues reported.
- Reproducing issues and sharing findings with our QAs within each team.
- Sharing, learning, and documenting solutions on our Wiki.
As a member of our team, you will be part of an open and collaborative environment where a great atmosphere and amazing team spirit are key elements to success. You will interface with colleagues from all our locations and report to our Application Support Team Lead.
What We're Looking ForWe are seeking a highly motivated and detail-oriented individual with experience in customer ticketing systems, databases, and basic SQL skills. You should be able to understand new systems and technologies quickly and have a passion for technology. Additionally, you should be a good communicator, able to work independently when needed, and be a team player at heart.
What We OfferAs a member of our team, you will enjoy flat hierarchies, responsibility, and freedom, direct feedback, and room to stand up for your own ideas. We offer internal development opportunities, ongoing support from your People Partner, and an inclusive and fun company culture. Our company is international, with over 400 employees, and we have offices in multiple locations.
About LanguageWireAt LanguageWire, we believe that language is the key to connecting people and businesses across the globe. We are a company that is fueled by advanced technology and a passion for simplifying communication. Our values drive our behavior, and we are curious, trustworthy, caring, and ambitious.