Application Support Specialist
hace 4 semanas
About the Role
We are seeking an experienced Application Support Engineer to join our team at LanguageWire. As an Application Support Engineer, you will play a crucial role in providing technical support to our customers and internal teams.
Key Responsibilities
- Provide timely and effective technical support to customers and internal teams via our support portals.
- Collaborate with our Software Development and Content Engineering teams to resolve technical issues and improve our applications.
- Communicate application-related issues to the whole organization and provide updates on ticket status.
- Handle end-user and customer support, creating bug reports and sharing findings with our QAs.
- Document solutions and share knowledge with the team to ensure seamless support.
Requirements
- Experience with customer ticketing systems like Zendesk, Freshdesk, or Jitbit.
- Understanding of databases and basic SQL skills.
- Basic code understanding to identify issues and read logs.
- Ability to understand new systems and technologies quickly.
- Fluent in spoken and written English.
What We Offer
- Flat hierarchies, responsibility, and freedom to work independently.
- Internal development opportunities and ongoing support from your People Partner.
- An inclusive and fun company culture with a diverse team of over 400 employees.
- Flexible work options tailored to your needs, including remote work and flexible hours.
About LanguageWire
We are a fast-growing IT company with locations across the world, dedicated to simplifying communication for businesses and individuals. Our mission is to wire the world together with language, and we're looking for talented individuals to join our team.
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