Application Support Specialist

hace 2 semanas

Valencia, Valencia, España LanguageWire A tiempo completo

About the Role

We are seeking a skilled Application Support Engineer to join our team at LanguageWire. As an Application Support Engineer, you will play a critical role in providing technical support to our customers and internal teams.

Key Responsibilities

  • Provide technical support to customers and internal teams via our support portals
  • Resolve, reassign, or prioritize tickets related to our internally developed applications
  • Communicate application-related issues to the whole organization
  • Provide end-user and customer support, creating bug reports as needed
  • Act as the link between the business, our customers, and our engineering teams

Requirements

  • Experience with customer ticketing systems like Zendesk, Freshdesk, Jitbit
  • Understanding of databases and basic SQL skills
  • Basic code understanding to identify issues and read logs
  • Ability to understand new systems and technologies quickly
  • Eager to learn and a quick student who is passionate about technology
  • Ability to work independently when needed but a team player at heart
  • The ability to see the bigger picture and think outside the box
  • Structured and able to organize to prioritize correctly
  • Good communicator (able to communicate effectively and work remotely with offices and colleagues in different countries/time zones)
  • Fluent in spoken and written English

What We Offer

  • Flat hierarchies, responsibility, and freedom
  • Direct feedback and room to stand up for your own ideas
  • Internal development opportunities and ongoing support from your People Partner
  • An inclusive and fun company culture
  • International company with over 400 employees and offices in multiple locations
  • Flexible work options tailored to how you work best
  • Private health insurance and a dog-friendly atmosphere

About LanguageWire

We are a fast-growing IT company with locations across the world, dedicated to simplifying communication for our customers. We are fueled by advanced technology and a passion for language. Our values drive our behavior: we are curious, trustworthy, caring, and ambitious.

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