Application Support Specialist
hace 2 meses
We are seeking a highly skilled Application Support Engineer to join our team at LanguageWire. As an Application Support Engineer, you will play a critical role in providing technical support to our customers and internal teams.
Key Responsibilities- Provide timely and effective technical support to customers and internal teams via our support portals.
- Collaborate with our Software Development and Content Engineering teams to resolve technical issues and improve our applications.
- Communicate technical information to non-technical stakeholders and provide training as needed.
- Develop and maintain knowledge of our applications and technical systems.
- Work closely with our Quality Assurance team to reproduce and resolve technical issues.
- Experience with customer ticketing systems and technical support software.
- Strong understanding of databases and basic SQL skills.
- Ability to learn new systems and technologies quickly.
- Excellent communication and problem-solving skills.
- Fluent in spoken and written English.
At LanguageWire, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to diversity, equity, and inclusion, and we strive to create a culture that values and respects all employees.
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and talented individual who is passionate about technology and customer support, we encourage you to apply for this exciting opportunity.
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