Application Support Specialist
hace 2 meses
UNICC is seeking a highly skilled Application Support Administrator to join our team. As a key member of our Operations Division, you will be responsible for providing technical support for our M365 services, ensuring high availability and minimal downtime.
Key Responsibilities- Provide production support for ADB applications, ensuring seamless operations and minimal disruptions.
- Troubleshoot technical issues, adhering to ITIL best practices and collaborating with cross-functional teams to resolve technical challenges.
- Support the full lifecycle maintenance of relevant equipment and processes within your domain, ensuring compliance with industry standards.
- Monitor systems for anomalies and proactively escalate issues as needed to maintain system integrity.
- Act as a technical member providing support for various projects within the IT landscape, ensuring timely delivery and high-quality results.
- Contribute to the design, development, and maintenance of disaster recovery procedures, ensuring business continuity and minimal downtime.
- Strong technical skills and experience in M365 services and application support.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Ability to maintain comprehensive technical documentation and stay informed about industry best practices.
UNICC is a leading provider of ICT services and digital business solutions to its Clients and Partner Organizations. We are committed to sustaining and strengthening diversity within our workforce, ensuring equal opportunity and an inclusive working environment.
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