Application Support Specialist

hace 3 semanas


Valencia, Valencia, España LanguageWire A tiempo completo
About the Role

We are seeking a highly skilled Application Support Engineer to join our team at LanguageWire. As a key member of our support team, you will be responsible for providing technical assistance to our customers and internal teams, ensuring seamless communication and collaboration across the organization.

Key Responsibilities
  • Resolve and prioritize tickets related to our internally developed applications, ensuring timely and effective resolution of customer issues.
  • Communicate application-related issues to the whole organization, providing clear and concise information to stakeholders.
  • Provide end-user and customer support, creating bug reports and collaborating with our QAs to reproduce and resolve issues.
  • Document solutions and share knowledge with the team, ensuring a consistent and high-quality support experience.
Requirements
  • Experience with customer ticketing systems, such as Zendesk or Freshdesk.
  • Understanding of databases and basic SQL skills.
  • Basic code understanding to identify issues and read logs.
  • Ability to work independently and as part of a team, with excellent communication and problem-solving skills.
What We Offer
  • A dynamic and international work environment with a diverse team of over 400 employees.
  • Opportunities for professional growth and development, with a focus on continuous learning and improvement.
  • A comprehensive benefits package, including private health insurance and a generous pension scheme.
About LanguageWire

At LanguageWire, we are passionate about simplifying communication and making it easier for people and businesses to connect across languages and cultures. We are a leading provider of language technology solutions, and we are committed to innovation, quality, and customer satisfaction.



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