Fintech Technical Support Expert

hace 2 semanas


Valencia, Valencia, España Blu Selection A tiempo completo

Are you a tech enthusiast looking for a challenging role that will help you grow professionally? Blu Selection is an international recruitment company offering exciting opportunities for talented individuals like you. As a Technical Support Specialist for our fintech client in Valencia, Spain, you will have the chance to develop your skills in a fast-paced, customer-centric environment.

About the Role

We are seeking a skilled Technical Support Specialist to join our team in Valencia, Spain. As a key member of our support team, you will be responsible for providing top-notch assistance to our B2B customers through various communication channels, including email, chat, and phone.

Key Responsibilities

Your key responsibilities as a Technical Support Specialist will include:

  • Providing timely and effective support to B2B customers via email, chat, and phone
  • Collaborating with colleagues to continuously improve the customer experience
  • Troubleshooting, innovation, and change management will be an integral part of your daily tasks
  • Handling payment inquiries from sellers and buyers through various client platforms
  • Ensuring excellent service to maintain a high overall company NPS on Trustpilot
  • Flagging and escalating customer queries, and providing suitable solutions
  • Mapping and improving business processes to enhance the customer journey and satisfaction
Requirements

To succeed in this role, you will need:

  • Proficiency in the Dutch language at a native speaking level and a C1 level in English
  • Strong computer skills
  • Excellent communication skills
  • You should be proactive and solution-oriented
  • You should be interested in working in an ambitious team
What We Offer

We offer a range of benefits to support your personal and professional growth:

  • Spanish classes to help you improve your language skills
  • Great Friday evening drinks to socialize with your colleagues
  • Fitness bootcamps to keep you fit and active
  • Mindfulness classes to help you relax and recharge
  • The opportunity to work at a tech startup where you can develop your skills and ideas
  • Free lunch and breakfast at the office
  • An international working environment with 20+ nationalities
About Blu Selection

Blu Selection is an international recruitment company based in Barcelona, Paris, Berlin, and Amsterdam. We connect international candidates with companies like ours, offering exciting opportunities for growth and development.

Based in Valencia, our fintech client is a refreshing startup environment that awaits you to push your professional career. This contact center is not an outsourcing Customer Service Department, but a co-scaling startup that supports companies. You will benefit from its great atmosphere and chances to grow.

Salary: €40,000 - €60,000 per year, depending on experience. We offer a competitive salary and benefits package to attract and retain top talent.


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