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.Dentsply Sirona es el mayor fabricante mundial de productos y tecnologías dentales profesionales, con 130 años de historia en innovación y servicio a la industria dental y a los pacientes en todo el mundo. Dentsply Sirona desarrolla, fabrica y comercializa una amplia oferta de soluciones, incluyendo productos de salud dental y bucal, así como otros dispositivos médicos consumibles bajo un fuerte portafolio de marcas de primera clase. Como Dental Solutions Company TM, los productos de Dentsply Sirona proporcionan soluciones innovadoras, de alta calidad y efectivas para avanzar en el cuidado del paciente y ofrecer una odontología mejor, más segura y rápida. La sede mundial de Dentsply Sirona se encuentra en Charlotte, North Carolina. Las acciones de la compañía se cotizan en los Estados Unidos en NASDAQ bajo el símbolo XRAY.Technical Support Specialist (m/f/d)Para nuestro equipo de Customer Service en Barcelona estamos buscando a un/a Technical Support Specialist.Este perfil proporciona asistencia remota a los clientes que experimentan problemas técnicos (hardware o flujos de trabajo) o problemas relacionados con el software para toda la cartera de equipos de DS, centrándose en la gama digital (es decir, pero no limitado a CADCAM/CBCT/IOS). Proporcionan a los clientes información técnica y/o educativa para todas las carteras de equipos DS (CADCAM/DI & Imaging). El/La Technical Support Specialist proporciona rutas de escalado (Bensheim/Equipo Técnico Local) o de resolución (Servicios Técnicos Asociados) para los clientes y actualiza a los distribuidores y terceras partes sobre los problemas de los clientes y/o el seguimiento requerido.ResponsabilidadesSer el primer punto de contacto para las tareas de asistencia remota, incluyendo:La evaluación de problemas (obtener la descripción del problema del cliente e identificar el componente defectuoso); Solucionar problemas digitales (incluida la documentación) y consulta del cliente por teléfono y Teamviewer y la evaluación de la viabilidad técnica de la instalación y asesorar al clienteCapturar toda la información técnica y del cliente en Siroforce Local, SFDCSer capaz de analizar e identificar y resolver (si es a distancia) todos los problemas de los clientes de forma analítica (p. ej., utilizando árboles de errores)Ser Capaz de implementar los siguientes pasos necesarios para resolver los problemas (soporte de software, técnico de servicio de campo, socio distribuidor o Bensheim C/S)Seguir los problemas resueltos por el clienteMantener una biblioteca de información técnica, incluida la actualización/creación de árboles de errores como parte del proceso de mejora continua.Avisar al cliente/mayorista de las piezas de repuesto que hay que pedir.Informar a C/S de las piezas de repuesto que deben pedir los técnicos de servicio de campo
