Customer Success Engineer

hace 2 semanas


Valencia, España buscojobs España A tiempo completo

The Wise Seeker is the leading HR technology company in unbiased talent evaluation.

With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.

We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.

You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.

Your Impact:
  • Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing our SASE solutions to achieve their business and security objectives.
  • Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations.
  • Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams.
  • Serve as a customer advocate in influencing product roadmap and improvements.
  • Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program.
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs.
  • Be a Go-To customer expert on our SASE security solutions and become a Subject Matter expert over time.
  • Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.
Your Experience:
  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field.
  • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting or similar roles.
  • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Understanding SASE architecture and value proposition.
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP / OSPF / EIGRP).
  • Expertise with Remote Access VPN solutions, IPSEC, PKI SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
  • Knowledge of Linux (including BASH and Python scripting).
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
  • Strong consulting and project management skills.
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization.
  • Ability to multi-task and work in a fast-paced environment.
  • Availability to provide after-hours deliverables on a scheduled / non-scheduled basis.
#J-18808-Ljbffr

  • Valencia, España buscojobs España A tiempo completo

    The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...


  • Valencia, España buscojobs España A tiempo completo

    The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate...


  • Valencia, España buscojobs España A tiempo completo

    The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate...


  • Valencia, España Zoho Corporation Europe A tiempo completo

    Job Description As a Customer Success Specialist at Zoho, you'll be a strategic advisor and cloud solutions expert for our mid and enterprise-level support customers.Your role will be instrumental in helping these customers unlock the full potential of Zoho's cloud products, ensuring they derive maximum value and efficiency from our solutions.You'll work...


  • Valencia, España Zoho Corporation Europe A tiempo completo

    As a Customer Success Specialist at Zoho, you'll be a strategic advisor and cloud solutions expert for our mid and enterprise-level support customers.Your role will be instrumental in helping these customers unlock the full potential of Zoho's cloud products, ensuring they derive maximum value and efficiency from our solutions.You'll work closely with a...


  • Valencia, España Hp A tiempo completo

    .HP is a Fortune 100 technology company with $58+ Billion in revenue, with over 50,000 employees operating in more than 170 countries around the world. We provide technology and services that help people and companies address their problems and challenges, and realize their possibilities, aspirations and dreams. We apply new thinking and ideas to create...


  • Valencia, Valencia, España Virtuagym A tiempo completo

    About the Role: We are seeking a highly skilled Customer Success Manager to join our team in Spain. As a key member of our Customer Success Team, you will be responsible for managing the success of our local clients and customers in the Spanish market.Your Key Responsibilities Will Include:Developing trusted advisor relationships with customers to help them...


  • Valencia, Valencia, España Virtuagym A tiempo completo

    Customer Success Manager Spain Job DescriptionAbout the Role: We are seeking a highly motivated and experienced Customer Success Manager to join our team in Spain. As a Customer Success Manager, you will be responsible for managing relationships with our clients in the Spanish market, ensuring their success with our software, and driving business growth.Key...


  • Valencia, Valencia, España Hp A tiempo completo

    ["Customer Success Manager Job Overview:HP is a Fortune 100 technology company with a global presence, serving over 50,000 employees in more than 170 countries. We develop innovative solutions to drive customer success and business growth. As a Customer Success Manager, you will be responsible for implementing our pricing tool based on Data Science models...


  • Valencia, España Virtuagym A tiempo completo

    .As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...


  • Valencia, España Zubi Group A tiempo completo

    **Our Purpose**: IKOSIA sits at the intersection of ClimateTech and PropTech, building technology solutions to transform the way homeowners manage their energy renovation to reduce emissions. We are growing rapidly in Germany and are looking for ambitious and self-motivated people to achieve the climate goals, make them sustainable and build the leading...


  • Valencia, Valencia, España Taxdome A tiempo completo

    About TaxDome: We're the #1 practice management platform for accounting firms in the US, having grown over 100X in the last 5 years. Our mission is to empower businesses globally with millions of end-clients.Our TeamWe're a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms, not being...


  • Valencia, Valencia, España Labster A tiempo completo

    Labster, a company dedicated to empowering the world with knowledge, is seeking an experienced Customer Success Renewal Specialist to join their team.Estimated Salary: $60,000 - $80,000 per yearAbout Labster: At Labster and UbiSim, we're driven by a bold vision to make education more immersive and accessible. Our mission is to captivate learners, dismantle...


  • Valencia, Valencia, España Viking Assistance Group A tiempo completo

    At Viking Assistance Group, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our team, you will be responsible for delivering exceptional service to our customers, working independently and collaboratively to resolve their roadside assistance needs. Your tasks will involve...


  • Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time **Spanish-speaking** **Customer Success Manager **(post-sale) to join our team in our efforts to make the world a healthier and happier place. **As Customer Success Manager **in our** Customer Success Team**, you will be the first point of contact for our local clients/customers in the...


  • Valencia, España Virtuagym A tiempo completo

    .As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Success Payment Specialist , you will be joining our Global CS Team. Will you join us to create a healthier and happier world? This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the...

  • Customer Success Manager

    hace 3 semanas


    Valencia, España Unit4 A tiempo completo

    **Company Description** We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...


  • Valencia, Valencia, España Taxdome A tiempo completo

    About TaxDome, the #1 practice management platform for accounting firms in the US: We've grown over 100X in the last five years, serving tens of thousands of businesses globally with millions of end-clients.We're a US-based SAAS firm targeting the accounting industry. Our team uses technology to solve business problems for accounting firms - we are not...


  • Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...


  • Valencia, Valencia, España Labster A tiempo completo

    Empower customer relationships with LabsterAbout the RoleWe're seeking a Renewals and Customer Success Specialist to join our team. In this role, you'll work closely with our Customer Success Managers to ensure a smooth and efficient renewal process for our existing customers.ResponsibilitiesCoordinate the renewal process for a portfolio of customers.Ensure...