Customer Success Manager
hace 6 meses
**Our Purpose**:
IKOSIA sits at the intersection of ClimateTech and PropTech, building technology solutions to transform the way homeowners manage their energy renovation to reduce emissions. We are growing rapidly in Germany and are looking for ambitious and self-motivated people to achieve the climate goals, make them sustainable and build the leading brand for energy renovation.
Join IKOSIA and be part of the journey towards greener homes
**Your mission**:
We are seeking a dedicated and client-focused Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers have a seamless experience throughout their journey with IKOSIA. You will work closely with homeowners and energy consultants, guiding them through the energy renovation project, addressing their needs, and ensuring success.
Main Responsibilities
- Project Management: Coordinate, onboard, and manage our customer’s energy renovation projects in close cooperation with our Energy Consultants
- Maintain Customer Relationship: Act as the primary point of contact for customers, advising and supporting them during the energy renovations project. Establish and maintain regular communication with customers to build strong relationships and proactively address any issues or concerns
- IKOSIA Ambassadors: Act as ambassadors of IKOSIA, encouraging satisfied customers to become advocates for IKOSIA, participating in case studies, testimonials, and referrals
- IKOSIA Experts: Maintain up-to-date knowledge of our energy renovation products and services, regularly sharing customer feedback to further enhance product features, benefits, and value propositions
**We encourage you to send us your CV (even if you don’t fit all the points) if**:
- Previous experience in customer success, account management, or a similar role, preferably in the energy or sustainability industry
- Customer Orientation: strong interpersonal skills and empathy to recognize our customer’s needs
- Proven track record in building and creating rapport with customers
- Communication Skills: Strong communication and interpersonal skills, enabling you to advise, support, and connect with customers
- Language Skills: Bilingual in German & Spanish or minimum C1 level. Fluency in English will be a plus
- Taking Ownership: Enjoy taking responsibility and organizing complex tasks efficiently
- Passion for social impact and sustainability.
- Resilience and adaptability in a dynamic startup environment.
- Location: Hybrid in Madrid or Valencia.
**Do you want to know why it's worth it to work in IKOSIA?**:
- Become part of a rapidly growing company at the intersection of ClimateTech and PropTech
- Attractive & competitive compensation
- Annual training budget for your personal growth & development
- Work with other talented colleagues in a dynamic environment
- Access to multiple team events (regular offsites in Berlin)
- We are an organization with an Employee-centric culture especially focused on wellbeing and work-life balance. We are Hybrid, so you will choose where to work from (WFH or from one of our offices in Spain -Madrid or Valencia-).
IKOSIA is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or marital status.
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