Customer Success Manager Spain

hace 2 meses

Valencia, España Virtuagym A tiempo completo

As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and manage their success Will you join us in our quest to create a healthier and happier world?

This is a remote position in Spain , where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.

What the role looks like

As our Customer Success Manager focused on the Spain & International region , you are responsible for relationship management of several of our most important accounts, such as large-scale gym chains operating on an international level. You will add to the process of engaging and motivating our key customers to use our software and retaining our customer base every day. You will be proactively engaging with our customer base and analyzing activities to improve the experience, expand their usage, and keep them satisfied with Virtuagym.

You'll be joining an agile team: after the daily stand-up, you'll tackle your daily priority list. On your agenda for the day is a catch-up with one of your accounts to align on the next steps in the implementation of their own app, built by our Product Development team. After a great call you'll move on to speaking with a Product Manager to discuss newly launched exciting features for your accounts. Next on the agenda is an onboarding call for a recent addition to your account portfolio and you'll wrap up the day by planning the upcoming review meetings.

Some of your key tasks as a Customer Success Manager

  • Develop a trusted advisor relationship with customers helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
  • Manage the onboarding process, training and implementation.
  • Maintain an in-depth understanding of our product and speak with customers about the most relevant features or functionalities for their specific requirements.
  • Act as a product champion, driving adoption by being a true expert and advisor.
  • Proactively engage with your customers to identify expansion opportunities.
  • Increase renewals and reduce churn by early identification, escalation, and mitigation of risks.
  • Be the voice of the customers by collecting and managing feedback/requests, NPS improvement, and analyzing reviews.

What you will bring to the team

  • 3+ years in Customer Success or Account Management managing a portfolio of customers.
  • Business fluency in Spanish and English , both written and spoken; an additional language (Dutch, Spanish, French) would be a huge plus.
  • Proven ability to establish yourself as a trusted advisor with customer stakeholders to drive business outcomes.
  • Ability to build collaborative relationships internally across product, sales, support and marketing to facilitate a seamless customer experience.
  • Strong project management skills, and comfortable with steering projects in a fast-changing environment.
  • Proactive self-starter with a can-do mentality.

Even better if you...

  • Have worked in a SaaS organisation.
  • Love the fitness industry.

Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you

Here’s why you should join Virtuagym

Remote working from Spain, where you will be working for our office based in Amsterdam, the Netherlands;
23 paid vacation days per year (based on a full-time contract);

We provide your home office set-up and hardware;

The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges;

Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks;

Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

About Virtuagym
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?

Please do not hesitate to apply by clicking the ‘Apply’ button below We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at

Once you’ve submitted your application, please keep an eye on your inbox. Please also check the promotion and spam folders to avoid missing any communication.

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.

#J-18808-Ljbffr

  • Customer Success Manager Spain

    hace 2 meses

    Valencia, España Virtuagym A tiempo completo

    .As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...

  • Customer Success Manager Spain

    hace 4 meses

    Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time **Spanish-speaking** **Customer Success Manager **(post-sale) to join our team in our efforts to make the world a healthier and happier place. **As Customer Success Manager **in our** Customer Success Team**, you will be the first point of contact for our local clients/customers in the...

  • Customer Success Manager Spain

    hace 4 meses

    Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...

  • Customer Success Manager Spain

    hace 4 meses

    Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...

  • Customer Success Manager Spain

    hace 4 semanas

    Valencia, España buscojobs España A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...

  • Customer Success Manager Spain

    hace 3 semanas

    Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place. As Customer Success Manager in our Customer Success Team, you will be the first point of contact for our local clients/customers in the Spanish market and...

  • Customer Success Manager Spain

    hace 5 meses

    Valencia, España Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a full-time Spanish-speaking Customer Success Manager (post-sale) to join our team in our efforts to make the world a healthier and happier place.As Customer Success Manager in our Customer Success Team , you will be the first point of contact for our local clients/customers in the Spanish market and...

  • Customer Success Manager

    hace 7 meses

    Valencia, España Zubi Group A tiempo completo

    **Our Purpose**: IKOSIA sits at the intersection of ClimateTech and PropTech, building technology solutions to transform the way homeowners manage their energy renovation to reduce emissions. We are growing rapidly in Germany and are looking for ambitious and self-motivated people to achieve the climate goals, make them sustainable and build the leading...

  • Customer Success Manager Brasil

    hace 3 días

    Valencia, España sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **CUSTOMER SUCCESS MANAGER para el mercado de Brasil!** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos**, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la...

  • Customer Success Manager

    hace 1 semana

    Valencia, Valencia, España Zoho Corporation Europe A tiempo completo

    Company Overview">Zoho Corporation Europe is a leading provider of cloud-based business software solutions, empowering organizations of all sizes to run their businesses with cutting-edge technology. As a Customer Success Manager, you will play a key role in delivering an exceptional experience for our new and existing clients.">About the Role">We are...

  • Customer Success Manager

    hace 4 meses

    Valencia, España Caspio A tiempo completo

    -Valencia, Spain **Job Description**: - The Customer Success Manager will serve as the primary business liaison for assigned accounts, playing a key role in ensuring account satisfaction, retention, and creation of new up-selling opportunities while mitigating attrition. This is an integral role in building and enhancing our current customer relationships...

  • Customer Success Manager

    hace 5 días

    Valencia, España Importante Empresa Del Sector A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager. Somos Sesame HR, la solución digital que ayuda a equipos de Recursos Humanos, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.¿Qué esperamos de ti?Experiencia de al menos 1 año en un puesto...

  • Customer Success and Relationship Manager

    hace 2 días

    Valencia, Valencia, España Unit4 A tiempo completo

    Unlock Your Potential as a Customer Success and Relationship ManagerWe are seeking a highly skilled Customer Success and Relationship Manager to join our team at Unit4. This role offers an exciting opportunity to drive customer satisfaction and success by ensuring clients fully leverage our products and services.About the Role:Develop and implement...

  • Customer Success Manager

    hace 6 meses

    Valencia, España sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como Customer Success Manager. Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Antes de que te contemos lo que estamos buscando, hemos...

  • Customer Success Operations Manager

    hace 7 meses

    Valencia, España sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Success Operations Manager** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la experiência...

  • Customer Success Operations Manager

    hace 6 meses

    Valencia, España Sesametime A tiempo completo

    ¡Hola!Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Customer Success Operations Manager**Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma.Trabajamos para redefinir la experiência laboral....

  • Customer Success Manager

    hace 1 mes

    Valencia, Valencia, España Virtuagym A tiempo completo

    Virtuagym is a leading innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. Our team is passionate about making the world a healthier and happier place.About the RoleWe are seeking an experienced Customer Success Manager to join our dynamic team in Spain. As a key member of...

  • Customer Success Manager

    hace 1 semana

    Valencia, España Unit4 A tiempo completo

    .Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...

  • Customer Success Manager

    hace 1 día

    Valencia, España Vidext A tiempo completo

    Perfil **Customer Success** - Contrato **Contrato Indefinido** **Jornada completa** - Localización **Valencia, Valencia/València, España** - Experiência **1 Años de Experiência** Descripción - ¡Únete a la revolución de la inteligencia artificial en **Vidext**! Trabajamos con empresas internacionales, ayudándolas a potenciar sus formaciones,...

  • Fintech Customer Success Expert

    hace 6 días

    Valencia, Valencia, España weWow A tiempo completo

    Fintech innovator WeWow is seeking a highly motivated Fintech Customer Success Expert to join our fast-paced team in Valencia, Spain. As a key member of our customer success team, you'll work closely with customers to understand their needs, deliver tailored solutions, and drive long-term relationships.Your Key Responsibilities: Develop and maintain deep...