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Customer Response Agent
hace 3 meses
Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.
Main Accountabilities
- Manage operative tasks and possible disruptions in the Customer Journey.
The Customer Response Agent has to:
- Give direct support to the handling companies of all the Vueling network
- Manage disruptions such as delays or cancellations.
- Prevent other kind of disruptions like missed connections or overbookings.
- Send communications to customers and airports.
- Resolve operational procedures and doubts.
- Manage flight claims, inadmissible passengers and authorities at the airport.
Main Relationships
- OCC, Customer Care and Ground Operations.
Education
- Minimum education required: high school diploma.
- Preferably Degree in aeronautical management. (Desirable)
Experience
- Minimum 1 year of experience working at the airport.
Competencies
- Dynamic person who can work under pressure and under fluctuant working rhythm.
- Ability to adapt to new requirements in short time.
- Quick decision making.
- Analytical and creative problemsolving skills.
- Accuracy and attention to detail.
- Empathetic, patient, and supportive skills.
- Highly selfmotivated and directed.
- Teamwork skills.
Languages
- English: At least B1
- Spanish: C1
Other
- Work in shifts from Monday to Sunday (H24)
- We are looking for temporary positions
Location
Barcelona
Level
IC6
Our benefits
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here
We have won the award for the "
Best Low-Cost Airline in Europe 2021" at the Skytrax World Airline Awards, the world's largest annual airline passenger satisfaction survey.
