Vas Agent

Welcome to this recruitment process with Vueling

Let's start by getting to know us better

**At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.

Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.

**We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.**

**Job Purpose**

The purpose of this position is providing assistance H24/365 to our handling providers to solve and manage different situations. Also, they will be responsible for assisting Ground Operations Team and remote Supervision of all Network Stations.

**Main Accountabilities**
- Act as link between airport and OCC in case of discrepancies.
- Assists and managing commercial requirements such as adding products on demand by our customers at the airport, resolving doubts related to specific bookings.
- Controlling all procedures are implemented according to Vueling standards, providing support to Ground Operations Team in different matters, such as: quality related events, DCS Support, or Support Airport Managers.
- Cooperating with social media and communication departments for specific information requested.
- Completing call notes and reports and updating them in the system.

**Main Responsibilities - Tasks**
- Assist Ground handlers for adding specific commercial products on demand by the customer at the airports.
- Give support to Ground handlers responding inquiries, complaints, troubleshoot that may affect our customers at the airport.
- Inform airports about any change of Aircraft Limitations, for example, Inoperative holds, aircraft changed, in order to avoid safety issues.
- Identify and escalate issues to their coordinator.
- Recording details of comments, inquiries, complaints, and actions taken in a daily report.
- Give support in Security matters

**Main Relationships**
- Internal departments: OCC, Customer care, Social media, Ground operations or any other who needs assistance.
- External departments: ground operations providers or any other who needs assistance.

**Education**

High school diploma or equivalent

**Experience**
- 2 years’ experience in airports and/or customer service working environments

**Competencies**
- High standard of external and internal customer service.
- Passion for service delivered with care
- Drive for results
- Team working
- Organized
- Commitment
- Decisive
- Dynamic and enthusiastic
- High motivation
Ability to handle stressful situations appropriately.

**Languages**
- English: C1
- Other Languages are appreciated.

**Other**
- Navitare - GoNow / SkySpeed
- Work in shifts from Monday to Sunday (H24)

**Location**

Viladecans, Barcelona

**Level**

Individual Contributor 6

**Vueling is the first Top Employer airline in Europe**:
**Vueling **is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.

**#FlyToYourFullPotential**

Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.

**Our Culture**

We thrive on **teamwork** and **collaboration**. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our **positive working atmosphere** is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do**:Connecting People and Places** Learn more about our Mission, Vision, & Values.

**Our Recruitment Process