Vas Agent

At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.

That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.

We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.

**Job Purpose**

The purpose of this position is providing assistance H24/365 to our handling providers to solve and manage different situations.

Also, they will be responsible for assisting Ground Operations Team and remote Supervision of all Network Stations.

**Main Accountabilities**
- Act as link between airport and OCC in case of discrepancies.
- Assists and managing commercial requirements such as adding products on demand by our customers at the airport, resolving doubts related to specific bookings.
- Controlling all procedures are implemented according to Vueling standards, providing support to Ground Operations Team in different matters, such as: quality related events, DCS Support, or Support Airport Managers.
- Cooperating with social media and communication departments for specific information requested.
- Completing call notes and reports and updating them in the system.

**Main Responsibilities - Tasks**
- Assist Ground handlers for adding specific commercial products on demand by the customer at the airports.
- Give support to Ground handlers responding inquiries, complaints, troubleshoot that may affect our customers at the airport.
- Inform airports about any change of Aircraft Limitations, for example, Inoperative holds, aircraft changed, in order to avoid safety issues.
- Identify and escalate issues to their coordinator.
- Recording details of comments, inquiries, complaints, and actions taken in a daily report.

**Main Relationships**
- Internal departments: Ground Operations, OCC, Customer Care, Social media, or any other who needs assistance.
- External departments: ground operations providers or any other who needs assistance.

**Education**

High school diploma or equivalent

**Experience**

2 years of experience in airports and/or customer service working environments

**Competencies**
- Drive for results
- Team working
- Dynamic and enthusiastic
- High motivation
- Ability to handle stressful situations appropriately

**Languages**

English: C1 (B2 is absolute minimum requirement)

Other VY languages are appreciated

**Other**

**Location**

Viladecans - HC

**Level**

**Unlock the power of join us**

Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee value proposition and benefits include staff travel, discounts, flexible working model and much more Want to learn more? Click here.

**Our Culture**

We thrive on **teamwork** and **collaboration**. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.

Our **positive working atmosphere** is unique to us and essential to our productivity and growth. You'll be surrounded by like-minded dynamic professionals. We are passionate about what we do**:Connecting People and Places** Learn more about our Mission, Vision & Values.

**Our Recruitment Process