Customer Response Agent
hace 6 meses
Welcome to this recruitment process with Vueling
Let's start by getting to know us better
**At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.
Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills.
**We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.**
**Job Purpose**
You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.
**Main Responsibilities - Tasks**
- Manage operative tasks and possible disruptions in the Customer Journey. The Customer Response Agent has to:
- Give direct support to the handling companies of all the Vueling network
- Manage disruptions such as delays or cancellations.
- Prevent other kind of disruptions like missed connections or overbookings.
- Send communications to customers and airports.
- Resolve operational procedures and doubts.
- Manage flight claims, inadmissible passengers and authorities at the airport.
**Main Relationships**
- iOCC, Customer Care and Ground Operations.
**Education**
- Minimum education required: high school diploma.
- Preferably Degree in aeronautical management.
**Experience**
- Minimum 1 year of experience working at the airport as a ground handling agent, a travel agent or in customer service.
**Competencies**
- Dynamic person who can work under pressure and under fluctuant working rhythm.
- Ability to adapt to new requirements in short time.
- Quick decision making.
- Analytical and creative problem-solving skills.
- Accuracy and attention to detail.
- Empathetic, patient, and supportive skills.
- Highly self-motivated and directed.
- Teamwork skills.
**Languages**
- English: At Least B2
- Spanish: C1
**Other**
- Temporary position
- Work in shifts from Monday to Sunday (H24)
**Location**
Vildadecans, Barcelona
**Level**
Individual Contributor 6
**Vueling is the first Top Employer airline in Europe**:
**Vueling **is the first European airline and the first low-cost airline in the world to obtain this certification, based on Vueling's results in the Top Employers Institute's HR Best Practices Survey, and covers six areas of human resources across 20 different topics.
**#FlyToYourFullPotential**
Every single person who works with us is unique. Join us is accepting the invite to fly to your full potential through self-development and pursuing your professional passion. Our employee value proposition and benefits include staff travel, discounts, a flexible working model, and more Want to learn more? Click here.
**Our Culture**
We thrive on **teamwork** and **collaboration**. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our **positive working atmosphere** is unique and essential to our productivity and growth. You'll be surrounded by diverse and dynamic professionals. We are passionate about what we do**:Connecting People and Places** Learn more about our Mission, Vision, & Values.
**Our Recruitment Process
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