Customer Response Agent
hace 6 meses
At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
**Job Purpose**
You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.
**Main Accountabilities**
You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.
**Main Relationships**
Their main relationships will be with the iOCC, Customer Care and Ground Operations.
**Education**
- Minimum education required: high school diploma.
- Preferably Degree in aeronautical management.
**Experience**
- Minimum 1 year of experience working at the airport as a ground handling agent, a travel agent or in customer service.
**Competencies**
- Dynamic person who can work under pressure and under fluctuant working rhythm.
- Ability to adapt to new requirements in short time.
- Quick decision making.
- Analytical and creative problem-solving skills.
- Accuracy and attention to detail.
- Empathetic, patient, and supportive skills.
- Highly self-motivated and directed.
- Teamwork skills.
**Languages**
- English: B2 or higher
- Spanish: C1
**Other**
- Work in shifts from Monday to Sunday (H24)
**Unlock the power of join us**
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee value proposition and benefits include staff travel, discounts, flexible working model and much more Want to learn more? Click here.
**Our Culture**
We thrive on **teamwork** and **collaboration**. Joining our team means being part of a cohesive unit that works together, shares knowledge, and supports each other.
Our **positive working atmosphere** is unique to us and essential to our productivity and growth. You'll be surrounded by like-minded dynamic professionals. We are passionate about what we do**:Connecting People and Places** Learn more about our Mission, Vision & Values.
**Our Recruitment Process
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