Customer Response Agent
hace 2 semanas
At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
**Job Purpose**
You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.
**Main Responsibilities - Tasks**
- Manage operative tasks and possible disruptions in the Customer Journey. The Customer Response Agent has to:
- Give direct support to the handling companies of all the Vueling network
- Manage disruptions such as delays or cancellations.
- Prevent other kind of disruptions like missed connections or overbookings.
- Send communications to customers and airports.
- Resolve operational procedures and doubts.
- Manage flight claims, inadmissible passengers and authorities at the airport.
**Main Relationships**
- Their main relationships will be with the iOCC, Customer Care and Ground Operations.
**Education**
- Minimum education required: high school diploma.
- Preferably Degree in aeronautical management.
**Experience**
- Minimum 1 year of experience working at the airport as a ground handling agent, a travel agent or in customer service.
**Competencies**
- Dynamic person who can work under pressure and under fluctuant working rhythm.
- Ability to adapt to new requirements in short time.
- Quick decision making.
- Analytical and creative problem-solving skills.
- Accuracy and attention to detail.
- Empathetic, patient, and supportive skills.
- Highly self-motivated and directed.
- Teamwork skills.
**Languages**
- English: B2 or higher
- Spanish: C1
**Other**
- Work in shifts from Monday to Sunday (H24)
**Location**
Barcelona
**Level**
Individual Contributor 6
**Our benefits**
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here
We have won the award for the “**Best Low-Cost Airline in Europe 2021**” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience
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