Customer Response Agent
hace 2 semanas
Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
Job Purpose
You will be responsible for the Customer Journey operational supervision in real time, following the established procedures in the department, in order to ensure the delivery of a great experience to our customers.
Main Responsibilities - Tasks
- Manage operative tasks and possible disruptions in the Customer Journey.
The Customer Response Agent has to:
- Give direct support to the handling companies of all the Vueling network
- Manage disruptions such as delays or cancellations.
- Prevent other kind of disruptions like missed connections or overbookings.
- Send communications to customers and airports.
- Resolve operational procedures and doubts.
- Manage flight claims, inadmissible passengers and authorities at the airport.
Main Relationships
- Their main relationships will be with the iOCC, Customer Care and Ground Operations.
Education
- Minimum education required: high school diploma.
- Preferably Degree in aeronautical management.
Experience
- Minimum 1 year of experience working at the airport as a ground handling agent, a travel agent or in customer service.
Competencies
- Dynamic person who can work under pressure and under fluctuant working rhythm.
- Ability to adapt to new requirements in short time.
- Quick decision making.
- Analytical and creative problemsolving skills.
- Accuracy and attention to detail.
- Empathetic, patient, and supportive skills.
- Highly selfmotivated and directed.
- Teamwork skills.
Languages
- English: B2 or higher
- Spanish: C1
Other
- Work in shifts from Monday to Sunday (H24)
Location
Barcelona
Level
Individual Contributor 6
Our benefits
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here
We have won the award for the "
Best Low-Cost Airline in Europe 2021" at the Skytrax World Airline Awards, the world's largest annual airline passenger satisfaction survey.
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoWelcome to this recruitment process with VuelingLet's start by getting to know us betterAt Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoWelcome to this recruitment process with VuelingLet's start by getting to know us betterAt Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoWelcome to the recruitment process with Vueling. Applying is your first step to having the opportunity to join the top employer airline in Europe. We are excited for you to get to know us better.At Vueling, we love making things happen. We always strive to go the extra mile and do things better. Our team is composed of great professionals who work together...
-
Customer Response Team Leader
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoWelcome to this recruitment process with VuelingLet's start by getting to know us betterAt Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great...
-
Social Media Customer Service Agent- Temporary
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting, and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Disruption Manager
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Social Media Customer Service Agent- Temporary
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Vas Agent Temporary
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Vas Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoWelcome to this recruitment process with VuelingLet's start by getting to know us betterAt Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good.Our team is made of great...
-
Vas Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
VAS Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoWelcome to the recruitment process with VuelingApplying is your first step to seize the opportunity to be part of the leading Top Employer airline in Europe. We encourage you to take a step forward and apply to get to know us better and stay connected.Let's dive into learning more about us:At Vueling, we are proactive individuals who thrive on making things...
-
Crew Accommodations Agent
hace 2 semanas
Viladecans, Barcelona, España FLEETCOR A tiempo completoResponsibility:The Hotel & Travel Consultant is responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Hotel & Travel Consultant will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. In...
-
Agente de Atención Al Cliente con Catalán
hace 2 semanas
Viladecans, Barcelona, España Grupo Konecta A tiempo completo¿Estás dispuesto/a a sacar tu máximo potencial de nuestra mano?Estamos encantados de acompañarte en el proceso paso a pasoConfiamos en nuestros equipos, fomentamos su bienestar y las posibilidades de desarrollo profesional y, nos encantará contar contigoEn esta ocasión, los únicos requisitos son:GANAS DE APRENDER Y COMPROMISO. Nível de Catalán...
-
Agente Telefónico Back Office con Catalán Jornada
hace 2 semanas
Viladecans, Barcelona, España Grupo Konecta A tiempo completo¿Estás dispuesto/a a sacar tu máximo potencial de nuestra mano?Queremos acompañarte en el proceso paso a pasoConfiamos en nuestros equipos, fomentamos su bienestar y las posibilidades de desarrollo profesional y, nos encantará contar contigoEn esta ocasión, los únicos requisitos son: GANAS DE APRENDER Y COMPROMISO.Las personas que se unan a...
-
Crew Control Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Crew Control Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
