Empleos actuales relacionados con VAS Agent - Viladecans, Barcelona - Vueling

Applying is your first step to seize the opportunity to be part of the leading Top Employer airline in Europe. We encourage you to take a step forward and apply to get to know us better and stay connected.

Let's dive into learning more about us:

At Vueling, we are proactive individuals who thrive on making things happen. We always strive to surpass expectations and continuously improve. We encourage our team to embrace their unique strengths, collaborate to overcome obstacles, and reach their objectives for the collective benefit.

Our team comprises exceptional professionals. Talented and enthusiastic individuals who work together, support each other, and enhance one another's abilities.

We stand out as one of the prominent low-cost airlines in Europe, particularly in the Spanish domestic market, as well as in France and Italy.

Job Purpose:

The core responsibility of this role is to provide round-the-clock assistance to our handling providers in resolving various situations. Additionally, the person will support the Ground Operations Team and monitor all Network Stations remotely.

Main Accountabilities:

• Act as a liaison between the airport and OCC during discrepancies.
• Assist in managing commercial requirements such as adding on-demand products for customers at the airport and resolving booking-related queries.
• Ensure the implementation of procedures aligns with Vueling's standards, offer support to the Ground Operations Team in various areas like quality events, DCS Support, and assisting Airport Managers.
• Collaborate with social media and communication departments for specific information requests.
• Document call notes and reports, and keep them updated in the system.

Main Responsibilities - Tasks:

• Support Ground handlers in adding specific commercial products requested by customers at airports.
• Provide assistance to Ground handlers by addressing inquiries, complaints, and troubleshooting issues that may impact our customers at the airport.
• Notify airports about any changes in Aircraft Limitations to prevent safety concerns.
• Identify and escalate issues to the designated coordinator.
• Record details of comments, inquiries, complaints, and actions taken in daily reports.
• Offer support in Security matters.

Main Relationships:

• Internal departments: OCC, Customer Care, Social Media, Ground Operations, or any other requiring support.
• External departments: Ground operations providers or any other needing assistance.

Education:

• High school diploma or equivalent.

Experience:

• 2 years' experience in airport and/or customer service roles.

Competencies:

• Deliver exceptional external and internal customer service.
• Exhibit a passion for service delivery with empathy.
• Demonstrate a drive for achieving results.
• Work effectively in a team.
• Display organization skills.
• Show commitment and decisiveness.
• Exhibit dynamism and enthusiasm.
• Possess high motivation.
• Handle stressful situations effectively.

Languages:

• English: C1
• Knowledge of other languages is a plus.

Other:

• Experience with Navitare - GoNow / SkySpeed.
• Ability to work in shifts from Monday to Sunday (24/7).

Location:

Viladecans, Barcelona.

Level:

Individual Contributor 6.

Vueling is distinguished as the leading European airline and the pioneer low-cost carrier globally to receive this accreditation, based on the results in Vueling's HR Best Practices Survey by the Top Employers Institute, encompassing six HR areas across 20 topics.

Each individual at Vueling is unique. Join us in embracing the chance to elevate your capabilities through self-improvement and pursuing your career passion. Our employee value proposition and perks include travel benefits, discounts, a flexible work model, and more. Keen to discover further details? Visit our official site.

Our Dynamic Culture:

We thrive on collaboration and teamwork. Becoming part of our team means joining a cohesive group that collaborates, shares knowledge, and provides mutual support.

Our engaging work environment is distinctive and fundamental to our efficiency and progress. You'll be surrounded by a diverse and vibrant team of professionals. We are passionate about what we do: Connecting People and Places. Explore more about our Mission, Vision, & Values.

Our Transparent Hiring Process:

Your journey as a candidate holds significant importance for us. We firmly believe that understanding our process will ease any concerns and spark your enthusiasm for this exceptional experience. Take a closer look at how our recruitment process operates.