Network & Customer Recovery Manager
hace 6 días
LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers
**Job Purpose**
Network & Customer Recovery Manager is in charge of the Network & Customer Recovery Team and is responsible for the disruption processes and policies. This role is also the focal point for disruptions within operational and non-operational window, ensuring the coordination within the different departments.
**Main Accountabilities**
- Manage, plan and schedule the network and customer recovery team: Effectively lead, plan and schedule the network and customer recovery team.
- Be the central point for coordinating outages during operational and non-operational windows: Act as the central point of contact for coordinating incidents responses during operational and non-operational periods.
- Define and implement disruptions procedures and policies during operational and non-operational periods: Develop and implement procedures and policies to effectively manage diruptions during operational and non-operational periods.
- Management and development of management tools: Develop and enhance management tools to facilitate effective response to disruptions.
- Definition and implementation of operational communications to customers: Establish procedures for communicating operational status and updates to customers during diruptions.
- Outage automation and self-management improvement projects: Lead improvement projects to automate outage response and self-management processes.
- Cost control of diruptions (hotels, restaurants, transportation, etc.): Monitor and control costs associated with outages, including costs for lodging, catering, transportation, etc.
- Budgeting and forecasting for the area: Prepare budgets and forecasts for the area.
**Main Relationships**
The main relationshipts will be with Operations, Customer Experience and Commercial.
**Education**
Minimum required: bachelor degree in Aeronautical Management, Tourism, Business Administration, Engineering or similar.
**Experience**
Minimum 5 years experience in aviation (customer service, handling, operational control center or similar experience).
**Competencies**
- Team management and leadership.
- Knowledge and experience working with Resiber, GoNow and other DCS.
- Knowledge and experience working with Amadeus, Skyspeed or other reservation systems.
- Comfortable multitasking and working under pressure.
- Analysis and risk assessment.
- Real time reporting to management and other stakeholders.
- Solid problem-solving skills, translating pain points into data driven decisions/recommendations.
- Ability to communicate complex ideas effectively, both verbally and in writing
- Team player with solid interpersonal skills.
- Proficient in MS Excel and PowerPoint and quick learner when it comes to data analysis and visualization tools such as PowerBI.
- Interest in airline/travel industry.
**Languages**
Spanish: C1
English: C1
**Location**
Barcelona
**Our benefits**
- **Staff travel**
Enjoy discounted flights not only with LEVEL, but also with over 90 long-haul and short-haul airlines. Explore the world at more affordable prices.
- ** Flex Benefits**
There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
- ** Employee Cafeteria & Canteen**
Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices
- ** Gym Discount**
As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more
-
Network & Customer Recovery Agent
hace 1 semana
Viladecans, España LEVEL A tiempo completoLEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...
-
Network Planning Analyst
hace 2 semanas
Viladecans, España LEVEL A tiempo completoLEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...
-
Network Planning Analyst
hace 2 semanas
Viladecans, Barcelona, España LEVEL A tiempo completoLEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...
-
Manager of Network Strategy
hace 2 semanas
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling! Let's start by getting to know us better! **At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made...
-
Camo Engineer Planning Manager
hace 3 días
Viladecans, España LEVEL A tiempo completoLEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...
-
Customer Disruption Manager
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Network Development Analyst
hace 3 semanas
Viladecans, España Vueling A tiempo completoAt **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...
-
Network Development Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Manager Customer Care
hace 3 días
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling! Let's start by getting to know us better! **At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made...
-
CAMO Engineering and Planning Manager
hace 2 semanas
Viladecans, Barcelona, España Fly LEVEL SL A tiempo completoLEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering...
-
Manager Customer Care
hace 1 mes
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better!At Vueling, we love things to happen. We always do our...
-
Manager Customer Care
hace 4 semanas
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better!At Vueling, we love things to happen. We always do our...
-
Manager Customer Care
hace 4 días
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling!Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better!At Vueling, we love things to happen. We always do our...
-
Cx Training Manager
hace 2 semanas
Viladecans, España Vueling A tiempo completoAt **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...
-
Customer Response Agent
hace 2 semanas
Viladecans, España Vueling A tiempo completoAt **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life. That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other. We are one of Europe’s leading low-cost airlines, with special relevance in the...
-
Cx Training Manager
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
-
Customer Response Agent
hace 3 semanas
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling! Let's start by getting to know us better! **At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made...
-
Customer Response Agent
hace 1 semana
Viladecans, España Vueling A tiempo completoWelcome to this recruitment process with Vueling! Let's start by getting to know us better! **At Vueling, we love things to happen. **We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made...
-
Customer Response Agent
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAt Vueling, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.We are one of Europe's leading low-cost airlines, with special relevance in the Spanish...
