Crew Control Agent
hace 5 meses
LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengers
**Job Purpose**
**Main Responsibilities - Tasks**
- Ensure that crew resources (both Pilot and Cabin Crew) are managed in the most efficient and cost effective way, in compliance with documented statutory and regulatory requirements.
- Handle operational incidents including: aircraft rerouting, low staffing, disruptions, other situations as they present requiring crewing solutions.
- Maintain and develop a professional standard of relations with Crew, other Line Departments and fellow team members.
- Have a working knowledge of crew agreements and roster policies.
- Participate in Operations Control projects where required.
- Support functions of Crew Control and provide cover where needed.
- Prioritize safety and punctuality in all crew and operation decisions.
- Actively participate in the tasks required for the start-up of the operation (manuals, documentation, data, software, etc.).
- Other duties that may be assigned by the Head of Crew Operations.
**Education**
Studies related to aeronautics will be highly valued.
**Experience**
Crew Controller or similar position and knowledge of the AIMS crewing system, will be an asset.
**Competencies**
- Working under pressure, team work and lead skills.
- Flexible, decisive and rigorous. Also functional and strict following procedures.
- Analytic profile with attention to details.
- Desired but not a must: At least 1 year experience as a Crew Controller or similar position and knowledge of the AIMS crewing system.
**Languages**
English: C1 - C2
Spanish: C1 - C2
**Location**
Barcelona
**Our benefits**
- **Staff travel**
Enjoy discounted flights not only with LEVEL, but also with over 90 long-haul and short-haul airlines. Explore the world at more affordable prices.
- ** Flex Benefits**
There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
- ** Employee Cafeteria & Canteen**
Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices
- ** Gym Discount**
As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more
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