Customer Experience Analyst
hace 2 semanas
We are seeking a highly motivated and analytical professional to join our Customer Care team as a Customer Experience Analyst. In this role, you will be responsible for managing the department's reporting, analyzing volumes and behaviors to detect needs for improvement proposals, automating data collection, preparing executive presentations for the different teams in the department, including data analysis and exposing their content, as well as the preparation of departmental budgets and activity forecasts.
Main Responsibilities- Data Analysis and Reporting: Extract, analyze, and prepare value-added reports to facilitate the detection of needs for decision-making.
- Key Performance Indicators (KPIs) Analysis: Analyze KPIs, trends, and data measurement of all areas of the department.
- Agent Productivity and Efficiency Analysis: Analyze agent productivity and efficiency as well as Call Center actions, and measurement of Call Center profitability and optimization.
- Improvement Proposals: Identify improvements as well as possible deviations to propose quantifiable solutions.
- Reporting and Communication: Generate reports as well as cross-check with the different company reports to analyze and obtain a global picture for the analyzed data. Report information to internal teams, the Service Manager as well as other managers and directors of other areas.
- Budgeting and Forecasting: Prepare departmental budgets and activity forecasts.
- Education: University degree or equivalent in the technical area of engineering, mathematics, statistics, or data science.
- Experience: Minimum 3 years of experience in data analysis, preferably in customer services and call centers.
- Skills: High analytical skills are essential. Expert in the use of the Office package, Power BI, Tableau as well as other analysis tools or elaboration of reports and dashboards. Expert in the elaboration of executive and high-impact presentations. Experience in the aeronautical industry is a plus. Ability to work in a demanding environment. Technical and strategic profile. Experience in complex data analysis and programming with Python, R, and SQL is desirable.
- Languages: English C1, Spanish C1, and other languages desirable.
Vueling Airlines SA is a leading low-cost airline in Europe, with a strong presence in the Spanish domestic market, as well as in France and Italy. We are committed to providing excellent customer service and are looking for a talented professional to join our team as a Customer Experience Analyst.
-
Customer Experience Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our Customer Care team at Vueling. As a key member of our team, you will be responsible for managing the department's reporting, analyzing volumes and behaviors to detect needs for improvement, and automating data collection.Key ResponsibilitiesData...
-
Customer Experience Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our Customer Care team at Vueling. As a key member of our team, you will be responsible for managing the department's reporting, analyzing volumes and behaviors to detect needs for improvement, and automating data collection.Key ResponsibilitiesData...
-
Customer Care Data Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling Airlines A tiempo completoAbout the RoleVueling Airlines is seeking a highly motivated and detail-oriented Customer Care Data Analyst to join our team. As a key member of our Customer Care department, you will be responsible for managing departmental reporting, analyzing data to identify trends and areas for improvement, and providing actionable insights to inform business...
-
Customer Care Data Analyst
hace 1 semana
Viladecans, Barcelona, España Vueling Airlines A tiempo completoAbout the RoleVueling Airlines is seeking a highly motivated and detail-oriented Customer Care Data Analyst to join our team. As a key member of our Customer Care department, you will be responsible for managing departmental reporting, analyzing data to identify trends and areas for improvement, and providing actionable insights to inform business...
-
Pricing Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling Airlines A tiempo completoAbout Vueling AirlinesVueling Airlines is a leading low-cost airline in Europe, operating in the Spanish domestic market, as well as in France and Italy.Job PurposeThe Pricing Analyst will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management pricing strategy and conducting pricing analysis...
-
Pricing Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling Airlines A tiempo completoAbout Vueling AirlinesVueling Airlines is a leading low-cost airline in Europe, operating in the Spanish domestic market, as well as in France and Italy.Job PurposeThe Pricing Analyst will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management pricing strategy and conducting pricing analysis...
-
Pricing Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAbout VuelingVueling is a leading low-cost airline in Europe, operating in the Spanish domestic market, as well as in France and Italy.Job PurposeThe Pricing Analyst will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management (RM) pricing strategy. This involves conducting pricing analysis to...
-
Pricing Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoAbout VuelingVueling is a leading low-cost airline in Europe, operating in the Spanish domestic market, as well as in France and Italy.Job PurposeThe Pricing Analyst will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management (RM) pricing strategy. This involves conducting pricing analysis to...
-
Pricing Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling Airlines SA A tiempo completoAbout Vueling Airlines SAVueling Airlines SA is a leading low-cost airline in Europe, operating in the Spanish domestic market, as well as in France and Italy.Job PurposeThe Pricing Analyst will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management pricing strategy and conducting pricing analysis...
-
Pricing Analyst
hace 2 semanas
Viladecans, Barcelona, España Vueling Airlines SA A tiempo completoAbout Vueling Airlines SAVueling Airlines SA is a leading low-cost airline in Europe, operating in the Spanish domestic market, as well as in France and Italy.Job PurposeThe Pricing Analyst will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management pricing strategy and conducting pricing analysis...
-
Network Strategy Analyst
hace 1 día
Viladecans, Barcelona, España Vueling A tiempo completoNetwork Strategy AnalystVueling is seeking a highly skilled Network Strategy Analyst to join our team. As a key member of our commercial team, you will play a crucial role in maintaining and building a top-class network, ensuring alignment and delivery of the Company's strategies and targets.Main Responsibilities:Develop and maintain a network plan for our...
-
Network Strategy Analyst
hace 2 días
Viladecans, Barcelona, España Vueling A tiempo completoNetwork Strategy AnalystVueling is seeking a highly skilled Network Strategy Analyst to join our team. As a key member of our commercial team, you will play a crucial role in maintaining and building a top-class network, ensuring alignment and delivery of the Company's strategies and targets.Main Responsibilities:Develop and maintain a network plan for our...
-
Sales and Customer Service Representative
hace 2 semanas
Viladecans, Barcelona, España Nike A tiempo completoAbout the RoleNike is seeking a highly motivated and customer-focused Retail Sales Associate II to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Utilize your excellent communication...
-
Sales and Customer Service Representative
hace 2 semanas
Viladecans, Barcelona, España Nike A tiempo completoAbout the RoleNike is seeking a highly motivated and customer-focused Retail Sales Associate II to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Utilize your excellent communication...
-
Pricing and Revenue Analyst
hace 1 semana
Viladecans, Barcelona, España Roadsurfer A tiempo completoAbout the RoleWe are seeking a highly skilled Pricing and Revenue Analyst to join our team at Roadsurfer. As a key member of our pricing team, you will be responsible for developing and implementing pricing strategies that drive revenue growth and maximize profits.Key ResponsibilitiesDevelop and maintain pricing models and algorithms to optimize revenue and...
-
Pricing and Revenue Analyst
hace 1 semana
Viladecans, Barcelona, España Roadsurfer A tiempo completoAbout the RoleWe are seeking a highly skilled Pricing and Revenue Analyst to join our team at Roadsurfer. As a key member of our pricing team, you will be responsible for developing and implementing pricing strategies that drive revenue growth and maximize profits.Key ResponsibilitiesDevelop and maintain pricing models and algorithms to optimize revenue and...
-
Pricing and Revenue Analyst
hace 1 semana
Viladecans, Barcelona, España Roadsurfer A tiempo completoAbout the RoleWe are seeking a highly skilled Pricing and Revenue Analyst to join our team at Roadsurfer. As a key member of our pricing team, you will be responsible for developing and implementing pricing strategies that drive revenue growth and maximize profits.Key ResponsibilitiesDevelop and maintain pricing models and algorithms to optimize revenue and...
-
Pricing and Revenue Analyst
hace 1 semana
Viladecans, Barcelona, España Roadsurfer A tiempo completoAbout the RoleWe are seeking a highly skilled Pricing and Revenue Analyst to join our team at Roadsurfer. As a key member of our pricing team, you will be responsible for developing and implementing pricing strategies that drive revenue growth and maximize profits.Key ResponsibilitiesDevelop and maintain pricing models and algorithms to optimize revenue and...
-
Pricing Strategist
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoPricing Analyst Job DescriptionAbout the Role:Vueling is seeking a skilled Pricing Analyst to join our team. As a Pricing Analyst, you will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management pricing strategy and conducting pricing analysis to maximize revenue.Main Responsibilities:Ensure that...
-
Pricing Strategist
hace 2 semanas
Viladecans, Barcelona, España Vueling A tiempo completoPricing Analyst Job DescriptionAbout the Role:Vueling is seeking a skilled Pricing Analyst to join our team. As a Pricing Analyst, you will be responsible for ensuring that all prices are executed correctly in the system based on aligned Revenue Management pricing strategy and conducting pricing analysis to maximize revenue.Main Responsibilities:Ensure that...
