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Customer Care
hace 3 meses
IEBS garantiza que personas y empresas generen un impacto positivo en el mundo.
Lo hace a través de formación en competencias digitales, front-to-end, personalizada y accionable, somos una empresa tecnológica que quiere mejorar la educación en el mundo,formada por un equipo joven de alto rendimiento muy orientado a trabajar bajo metodologías ágiles y enfocados siempre a ayudar al alumno.
¿Qué buscamos?
Buscamos personal para ampliar nuestro departamento de Customer Care, si sientes Pasión por la educación, gusto por el detalle, vacación de servicio al cliente, eres amante de la mejora continua, metódico/a y organizado/a y además cuentas con nuestros cuatro valores: Innovación, espíritu emprendedor, ética y sostenibilidad, Esta es tu oportunidad
¿Cuáles serán tus funciones?
- Atención y resolución de dudas académicas al alumnado, vía mensajería zendesk y telefónica.
- Gestión de trámites de excedencias, traslados de matrículas de proyectos finales y cambios de programas.
- Gestión de títulos y diplomas.
- Recuperar impagados, por vía departamento de calidad.
- Reporte de incidencias detectadas por el alumno, al equipo de soporte académico.
- Incidencias de pago con Alumnos.
Horario laboral:
de lunes a jueves de 11:45h a 21 horas, viernes de 12h a 19h.
¿Qué te ofrecemos?
- Remuneración flexible y plan de carrera.
- Trabajo híbrido: 2 días de teletrabajo a la semana.
- Acceso a formación en programas de la escuela.
- Eventos de empresa y teambuilding.
- Jornada intensiva en verano y todos los viernes del año.
- Café e infusiones gratis.
- Jornada completa y contrato indefinido.
- Trabajar en un equipo joven y dinámico.
