Prácticas Customer experience

hace 5 meses


Barcelona, España Grupo Planeta A tiempo completo

Descripción de la oferta

¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, anímate a empezar con nosotros tu carrera

¿En qué consistirá tu día a día?

Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo participarás en las siguientes tareas:

Desarrollar e implementar el modelo de experiencia de nuestros alumnos/as en cada fase de relación tanto offline como online Diseño y desarrollo del journey Optimizar la satisfacción del alumno y consolidar el valor de nuestra propuesta educativa a través de la experiencia y relación con el alumno Identificar KPI's y mecanismos de feedback de la experiencia del alumno, realizar su seguimiento y relación con indicadores de negocio. Colaborar con los diferentes departamentos de la escuela, Marketing, Comercial, Académico ..etc. Desarrollo del diagnóstico de la experiencia. Implementar un sistema de medición de indicadores claves de experiencia y su relación con los indicadores de negocio. UX Researcher

Requisitos

Estudios superiores en ámbitos relacionados con el comportamiento del consumidor, gestión de proyectos, análisis de consumidor (Design thinking , user experience ...) Conocimiento de Excel, CRM o Power BI Nivel de Inglés B2

¿Qué ofrecemos?

Trabajar en una empresa consolidada en el sector con oportunidades de crecimiento personal y desarrollo profesional. Aprenderás día a día en un equipo dinámico, profesional y experto en la materia. Beca remunerada, ayuda al estudiante. Jornada parcial y flexible de lunes a viernes 

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