![Grupo Planeta](https://media.trabajo.org/img/noimg.jpg)
Prácticas Customer Experience
hace 6 días
¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, anímate a empezar con nosotros tu carrera
**_¿En qué consistirá tu día a día?_**
Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo participarás en las siguientes tareas:
- Desarrollar e implementar el modelo de experiência de nuestros alumnos/as en cada fase de relación tanto offline como online
- Diseño y desarrollo del journey
- Optimizar la satisfacción del alumno y consolidar el valor de nuestra propuesta educativa a través de la experiência y relación con el alumno
- Identificar KPI's y mecanismos de feedback de la experiência del alumno, realizar su seguimiento y relación con indicadores de negocio.
- Colaborar con los diferentes departamentos de la escuela, Marketing, Comercial, Académico..etc.
- Desarrollo del diagnóstico de la experiência.
- Implementar un sistema de medición de indicadores claves de experiência y su relación con los indicadores de negocio.
- Estudios superiores: Customer Experience, UX Design, Project Managment, Innovación y/o similar (Design thinking, user experience...)
- Conocimiento de Excel, CRM o Power BI
- Valorable nível alto de inglés
**¿Qué ofrecemos?**
- Trabajar en una empresa consolidada en el sector con oportunidades de crecimiento personal y desarrollo profesional.
- Aprenderás día a día en un equipo dinámico, profesional y experto en la materia.
- Beca remunerada, ayuda al estudiante.
- Jornada parcial y flexible de lunes a viernes
-
Customer Experience Specialist
hace 5 días
Barcelona, España The Learning Experience #328 A tiempo completo.OverviewWELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all...
-
Customer Experience Specialist
hace 5 días
Barcelona, España The Learning Experience #393 A tiempo completo.OverviewWELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all...
-
Customer Experience Expert
hace 5 días
Barcelona, España The Learning Experience #393 A tiempo completo.OverviewWELCOME TO SITASITA is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all...
-
Prácticas Customer experience
hace 1 mes
Barcelona, España Grupo Planeta A tiempo completoDescripción de la oferta ¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, ¡anímate a empezar con nosotros tu carrera! ¿En qué consistirá tu día a día? Bajo la supervisión de la responsable de departamento y coordinado con el resto...
-
Prácticas Customer experience
hace 4 semanas
Barcelona, España Grupo Planeta A tiempo completoDescripción de la oferta ¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, ¡anímate a empezar con nosotros tu carrera! ¿En qué consistirá tu día a día? Bajo la supervisión de la responsable de departamento y coordinado con el resto...
-
Director, Customer Experience
hace 5 días
Barcelona, España Join Our Team A tiempo completo.It's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...
-
Director, Customer Experience
hace 5 días
Barcelona, España Join Our Team A tiempo completoIt's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...
-
Director, Customer Experience
hace 2 semanas
Barcelona, Barcelona, España Join Our Team A tiempo completoIt's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...
-
Director, Customer Experience
hace 2 semanas
Barcelona, España Join Our Team A tiempo completoIt's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...
-
Customer Experience Assistant
hace 3 semanas
Barcelona, España Firmenich A tiempo completo**Location**: Barcelona, Spain **Key responsibilities**: Provide support and work closely with the Customer Experience team, gradually assuming tasks of increasing responsibility Perform activities linked to order management, planning, logistics and supply chain Liaise with different customers and work closely with various internal departments **We...
-
Customer Experience Expert
hace 2 semanas
Barcelona, España SITA A tiempo completo**Overview**: **_WELCOME TO SITA_** **Ready to redefine air travel? The journey starts here, with you at SITA.** **_ABOUT THE ROLE & TEAM:_** - At SITA we believe in putting the customer at the centre of everything we do. As Customer Experience Expert, you will play an important role in developing and implementing a ‘best-in-class’ CX strategy at SITA...
-
Director, Customer Experience
hace 2 semanas
Barcelona, Barcelona, España Join Our Team A tiempo completoIt's with that in mind that Beyond is looking to add a Director of Customer Experience to our growing EMEA team. Reporting to the Managing Director, EMEA this role will proactively increase customer satisfaction and loyalty, through ensuring interactions meet customer needs and managing the customer life cycle.Retaining our customers is the key to...
-
Customer Experience Representative
hace 3 semanas
Barcelona, España Firmenich A tiempo completo**Key Responsibilities**: - Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc..) - Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure...
-
Customer Experience Manager, Principal
hace 4 semanas
Barcelona, España Infor A tiempo completo**General information**: - Country Spain- City Barcelona- Department Customer Relations- Job ID 34949**Description & Requirements**: Helping to achieve Infor’s vision of**:We succeed only when our customers succeed**. Our CEM, Sr are a point of contact for Infor’s customers to achieve superior outcomes by leveraging our continuously evolving,...
-
Customer Experience Apprentice
hace 1 semana
Barcelona, España DSM A tiempo completoCustomer Experience Apprentice Barcelona, Spain Hybrid Temporary contract // contrato en prácticas Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities,...
-
Customer Experience
hace 2 semanas
Barcelona, Barcelona, España Hewlett Packard A tiempo completoAs part of the Global Channel, Sales Innovation & Operations Organization, the Customer Experience (CXP) Centre of Excellence (CoE) at HP Inc, designs and implements state of the art Customer enablement solutions. Enablement in the form of Bid and Tender response infrastructure, Customer Contracts and invoicing management, and Operational engagement...
-
Customer Experience Representative
hace 5 días
Barcelona, España Dsm A tiempo completoCustomer Experience RepresentativeBarcelona, SpainAt dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplaceWe are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...
-
Customer Experience Representative
hace 1 mes
Barcelona, Barcelona, España dsm-firmenich A tiempo completoCustomer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are l ooking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...
-
Customer Experience Representative
hace 4 semanas
Barcelona, Barcelona, España dsm-firmenich A tiempo completoCustomer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are l ooking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...
-
Customer Experience Representative
hace 1 mes
Barcelona, España DSM A tiempo completoCustomer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of...