Prácticas Customer Experience

hace 4 semanas


Barcelona, España Grupo Planeta A tiempo completo

¿Eres estudiante de Grado o Máster y te gustaría iniciar tu carrera profesional en el sector Educativo?¿Quieres aprender mientras te formas? Entonces, anímate a empezar con nosotros tu carrera

**_¿En qué consistirá tu día a día?_**

Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo participarás en las siguientes tareas:

- Desarrollar e implementar el modelo de experiência de nuestros alumnos en cada fase de relación tanto offline como online
- Diseño y desarrollo del journey
- Optimizar la satisfacción del alumno y consolidar el valor de nuestra propuesta educativa a través de la experiência y relación con el alumno
- Identificar KPI's y mecanismos de feedback de la experiência del alumno, realizar su seguimiento y relación con indicadores de negocio.
- Colaborar con los diferentes departamentos de la escuela, Marketing, Comercial, Académico..etc.
- Desarrollo del diagnóstico de la experiência.
- Implementar un sistema de medición de indicadores claves de experiência y su relación con los indicadores de negocio.
- UX Researcher
- Estudios superiores en ámbitos relacionados con el comportamiento del consumidor, gestión de proyectos, análisis de consumidor (Design thinking, user experience...)
- Conocimiento de Excel, CRM o Power BI
- Nível de Inglés B2

**¿Qué ofrecemos?**
- Trabajar en una empresa consolidada en el sector con oportunidades de crecimiento personal y desarrollo profesional.
- Aprenderás día a día en un equipo dinámico, profesional y experto en la materia.
- Beca remunerada, ayuda al estudiante.
- Jornada parcial y flexible de lunes a viernes



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