Prácticas Customer Experience

hace 5 meses


Barcelona, España Grupo Planeta A tiempo completo

Desde Grupo Planeta nos encontramos en la búsqueda de un/a estudiante que quiera realizar unas **Prácticas de Customer Experience** para nuestra EAE Business School, perteneciente a la división de Planeta Formación y Universidades.

La misión principal es aplicar los conocimientos adquiridos en tu formación a un entorno real de empresa, con un proyecto transversal enfocado a la mejora de la experiência del estudiante en una institución de educación superior.

¿Cuáles serían tus principales funciones?

Bajo la supervisión de la responsable de departamento y coordinado con el resto del equipo, participarás en las siguientes tareas:

- Desarrollar e implementar el modelo de experiência de nuestros alumnos/as en cada fase de relación tanto offline como online.
- Diseño y desarrollo del journey.
- Optimizar la satisfacción del alumno y consolidar el valor de nuestra propuesta educativa a través de la experiência y relación con el alumno.
- Identificar KPI's y mecanismos de feedback de la experiência del alumno, realizar su seguimiento y relación con indicadores de negocio.
- Desarrollo del diagnóstico de la experiência.
- Implementar un sistema de medición de indicadores claves de experiência y su relación con los indicadores de negocio.
- UX Researcher.

¿Qué nos gustaría ver en tu CV?
- Estudios superiores en ámbitos relacionados con Customer Experience o comportamiento del consumidor, gestión de proyectos, análisis de consumidor (Design thinking, user experience...)
- Experiência en diseño del customer journey y de estrategias centradas en el usuario (estudiante)
- Experiência con herramientas informáticas de gestión, análisis y reporting, analítica digital, análisis estadístico (Excel, CRM, BI, Proyectos, Analítica, estadística).
- Nível de Inglés B2

Encajarías con nosotros/as si te consideras una persona con
- Capacidad para trabajar en equipo.
- Autonomía y proactividad.
- Motivación por formarse y aprender.

¿Qué ofrecemos?
- Trabajar en una empresa consolidada en el sector con oportunidades de crecimiento personal y desarrollo profesional.
- Aprenderás día a día en un equipo dinámico, profesional y experto en la materia.
- Beca remunerada, ayuda al estudiante.
- Jornada parcial de lunes a viernes.



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