Customer Experience Innovator

hace 3 días


Barcelona, Barcelona, España Bmat Music Innovators A tiempo completo

Bmat Music Innovators is a dynamic company that empowers the music industry through innovative technology. As a Customer Experience Innovator, you will play a vital role in enhancing our customers' journey by supporting our team with operational and coordination tasks.

About Us

We are a diverse team of passionate individuals who thrive on learning from each other and fostering a culture of open-mindedness and flexibility. Our mission is to make the music world a better place, and we welcome people from all walks of life to join us in this endeavor.

Job Description

The primary focus of this role is to support our Customer Experience team in their daily tasks, assisting clients with straightforward requests and ensuring quick and helpful responses. You will contribute to initiatives aimed at improving the overall customer experience, including onboarding processes, knowledge base resources, and communication strategies.

Your Key Responsibilities:
  • Support Client Success: Assist Customer Experience Managers in their daily tasks, ensuring quick and helpful responses to client inquiries.
  • Enhance Customer Experience: Contribute to initiatives aimed at improving the overall customer experience, including onboarding processes, knowledge base resources, and communication strategies.
  • Gather Client Insights: Participate in client meetings and gather feedback on products and services, identifying areas for improvement and potential new features.

You will work closely with our team to identify opportunities to improve our processes and enhance client satisfaction. Your strong communication skills, problem-solving abilities, and attention to detail will enable you to excel in this role.

Requirements

To be successful in this role, you should have a passion for customer experience and a willingness to learn and take initiative. The ideal candidate will have 1-2 years of experience in customer experience, customer service, account management, or related roles. Familiarity with CRM or project management tools like Atlassian (Jira, Confluence), Freshdesk, and Google Suite is advantageous.

What We Offer

We offer a competitive salary range of $40,000 - $60,000 per year, depending on your level of experience. In addition, you will enjoy flexible working hours and location, a flat hierarchy, and the opportunity to make the role your own and run your own development. We provide online language classes to improve your Spanish or English, as well as online and onsite courses and music industry workshops run by in-house experts.



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