Customer Experience Manager

hace 4 semanas


Barcelona, Barcelona, España Engineeringuk A tiempo completo

Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Engineeringuk. As a key member of our sales and customer relationship management team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities

  • Support sales teams to onboard new customers and ensure a seamless experience throughout the sales process.
  • Build strong relationships with customers to understand their business needs and provide tailored solutions.
  • Work closely with internal teams to deliver a professional level of customer service and support.
  • Collaborate with sales engineers to match customer requests with Colt's product offerings.
  • Initiate and lead customer meetings to discuss customer management topics and educate customers about our systems and tools.

Requirements

  • Great written and verbal communication skills in English and German.
  • Previous experience in sales and/or customer-facing roles.
  • Strong stakeholder management and interpersonal skills.
  • Ability to influence people at all levels to get what you need for your customers.
  • Passion for customer experience and adaptability to ever-changing customer needs.

What We Offer

  • Competitive salaries and incentive plans.
  • Range of benefits and local rewards packages.
  • Relaxed dress code and flexible working hours.
  • Access to a virtual business school for ongoing learning and development.

About Us

Engineeringuk is a growing business that invests in its people. We offer skill development, learning pathways, and accreditation to help our people perform at their best, regardless of role and location.



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