Support Analyst First Line
hace 1 mes
ResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes, and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.Minimum RequirementsMandatory languages: German and EnglishBasic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development: Results Focused, InitiativeCustomer-orientedExperience: No specific experience is required (initial training)
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Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support analyst first line
hace 3 semanas
España Grupo Crit A tiempo completoSupport analyst first line (Las Palmas - Dutch)• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...
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Support Analyst First Line
hace 2 semanas
España buscojobs España A tiempo completoSupport Analyst First Line (Las Palmas - Dutch)Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author...
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First Line Analyst
hace 1 mes
España Blu Selection A tiempo completoAre you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We’re looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain.In this role, you'll be the first point of contact for users across Europe,...
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First Line Analyst
hace 1 mes
España Computacenter A tiempo completoLocation: Spain - Barcelona | Job-ID: 19541 | Contract type: ((Obra y Servicio)) | Business Unit: Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - French & GermanLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst with French
hace 4 semanas
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst with FrenchLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver...
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First Line Analyst with French
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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First Line Analyst
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Senior 1St Line Analyst
hace 1 mes
España Jd A tiempo completoWe are looking to strengthen our growing Service Desk by recruiting a Senior 1 st Line Support Analyst who is interested in playing an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. You'll be responsible for ensuring all escalations are dealt with and kept up to date, working in...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities:Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...