First Line Analyst
hace 1 mes
First Line Analyst - French & GermanLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services and assist every employee and business partner of our customers as an individual, by finding practical solutions to their IT problems.We are looking for a French-speaking First Line Analyst, fluent in German and English, to join our team at Computacenter in Spain.The main responsibilities of this role will be to work together with the members of different IT support teams and communicate with users while finding practical solutions to their IT problems.Your daily tasks will be:Answering and supporting queries via tools, phone, chat, and email,Keeping daily contact with our users contacting us from all over the worldResolving IT issues of our partners to facilitate their office workDocumentation and logging of calls on the ticketing toolDelegation of complex problems to the competent teamsMaintaining and improving customer satisfaction levelCommunication with your direct team members and different departmentsYou are the ideal candidate if:You are native or fluent in French, with an advanced level of German and EnglishYou are interested in learning about ITYou have a positive, can-do attitude and you like problem-solvingYou have logical thinking and enjoy helping other people solve issuesYou have outstanding communication skills and a customer-focused mindsetYou enjoy working in a teamYou respect the time schedule and are punctualWhat do we offer you?Remote work 80% of the time - 4 days/month on-siteShifts Rotation: 7AM - 7PM, Monday to Friday, one hour less on FridayAnnual salary of 20,535.87€ gross/yearFully paid trainingTicket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 monthsCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)An international environment where people support and respect each otherFast recruitment processApply today or get in touch if you wish to receive more informationAbout usComputacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging make you feel like being part of a great community.Interested in joining a company with a strong sense of community?We’re growing. We’re hiring. We encourage. We empower. We support.
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Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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First Line Analyst
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España Blu Selection A tiempo completoAre you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We’re looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain.In this role, you'll be the first point of contact for users across Europe,...
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First Line Analyst
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España Computacenter A tiempo completoLocation: Spain - Barcelona | Job-ID: 19541 | Contract type: ((Obra y Servicio)) | Business Unit: Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users...
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First Line Analyst
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España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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Support Analyst First Line
hace 2 semanas
España buscojobs España A tiempo completoSupport Analyst First Line (Las Palmas - Dutch)Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author...
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Support analyst first line
hace 3 semanas
España Grupo Crit A tiempo completoSupport analyst first line (Las Palmas - Dutch)• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst with French
hace 4 semanas
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst with FrenchLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver...
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First Line Analyst with French
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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First Line Analyst
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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Senior 1St Line Analyst
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España Jd A tiempo completoWe are looking to strengthen our growing Service Desk by recruiting a Senior 1 st Line Support Analyst who is interested in playing an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. You'll be responsible for ensuring all escalations are dealt with and kept up to date, working in...
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First Mover
hace 1 mes
España LAWYERS & AUDITORS Group A tiempo completoApply as First MoverRequirementsThe De Micco & Friends Group continuously grows by creating new local branch offices at strategically interesting locations. "First Movers" are experienced experts in the Group’s business fields with high entrepreneurial ambitions, organizational talent, management qualities, and a good network in their line of business....
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
