First Line Analyst with French

hace 2 semanas

España Computacenter AG & Co. oHG A tiempo completo

Location: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services and assist every employee and business partner of our customers individually, by finding practical solutions to their IT problems.We are looking for a French-speaking First Line Analyst, fluent in English, to join our team at Computacenter in Spain.Your daily tasks will be:Answering and supporting queries via tools, phone, chat, and emailKeeping daily contact with our users contacting us from all over the worldResolving IT issues of our partners to facilitate their office workDocumentation and logging of calls on the ticketing toolDelegation of complex problems to the competent teamsMaintaining and improving customer satisfaction levelsCommunication with your direct team members and different departmentsYou are the ideal candidate if:You are native or fluent in French, with an advanced English levelYou are interested in learning about ITYou have a positive, can-do attitude and enjoy problem-solvingYou possess logical thinking and enjoy helping other people solve issuesYou have outstanding communication skills and a customer-focused mindsetYou enjoy working in a teamYou respect the time schedule and are punctualWhat do we offer you?Remote work 80% of the time - 4 days/month on-siteShifts Rotation: 7AM - 7PM, Monday to FridayAnnual salary of 20,535.87€ gross/yearFully paid trainingTicket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 monthsCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)An international environment where people support and respect each otherFast recruitment processApply today or get in touch if you wish to receive more information
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