First Line Analyst
hace 1 mes
Location: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain, we are a Global Service Desk. We tailor IT related knowledge and services, and assist every employee and business partner of our customers as individuals by finding practical solutions to their IT problems.We are looking for a Dutch-speaking First Line Analyst, fluent in English, to join our team at Computacenter Spain.The main responsibilities of this role will be to work together with members of different IT support teams and communicate with users while finding practical solutions to their IT problems.Your future tasks will be:Answering and supporting queries via tools, phone, and email, keeping daily contact with our users calling from all over EuropeResolving IT issues of our partners which can occur during the course of office workDocumentation and logging of calls on the ticketing toolDelegation of problems which cannot be resolved to the competent teamsMaintaining and improving customer satisfaction levelsCommunication with your direct team members and different departmentsWhat do we offer you?Remote work 95% of the time - 1 day/month on-siteFully paid training from the beginningTicket Restaurant and Private health insurance with Sanitas (1980€ per year)Bonus up to 150€ (quarterly)Rotation shift: from 6am to 11pm Monday to Saturday4 days per week, 39h per week in totalYou will work 9.45h per dayCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)An international environment where people support and respect each otherFast recruitment processParking for bicyclesYou are the ideal candidate if:You are fluent in Dutch and have an advanced English levelYou are interested in learning about ITYou have logical thinking and enjoy helping others solve issuesYou have outstanding communication skills and a customer-focused mindsetYou have the ability to multitaskYou enjoy working in a teamYou respect the time schedule and are punctualAbout usComputacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who accompany our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk across more than 70 countries and speak 30 languages.At our service desk locations, you can expect a dynamic, international, and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong sense of belonging make you feel like part of a great community.Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support.
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Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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First Line Analyst
hace 1 mes
España Blu Selection A tiempo completoAre you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We’re looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain.In this role, you'll be the first point of contact for users across Europe,...
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First Line Analyst
hace 1 mes
España Computacenter A tiempo completoLocation: Spain - Barcelona | Job-ID: 19541 | Contract type: ((Obra y Servicio)) | Business Unit: Service Desk Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - French & GermanLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital...
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Support Analyst First Line
hace 2 semanas
España buscojobs España A tiempo completoSupport Analyst First Line (Las Palmas - Dutch)Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author...
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Support analyst first line
hace 3 semanas
España Grupo Crit A tiempo completoSupport analyst first line (Las Palmas - Dutch)• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst with French
hace 4 semanas
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst with FrenchLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver...
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First Line Analyst with French
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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First Line Analyst
hace 2 semanas
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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Senior 1St Line Analyst
hace 1 mes
España Jd A tiempo completoWe are looking to strengthen our growing Service Desk by recruiting a Senior 1 st Line Support Analyst who is interested in playing an active role in developing the team to ensure it provides a mix of exceptional customer service and effective technical support. You'll be responsible for ensuring all escalations are dealt with and kept up to date, working in...
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First Mover
hace 1 mes
España LAWYERS & AUDITORS Group A tiempo completoApply as First MoverRequirementsThe De Micco & Friends Group continuously grows by creating new local branch offices at strategically interesting locations. "First Movers" are experienced experts in the Group’s business fields with high entrepreneurial ambitions, organizational talent, management qualities, and a good network in their line of business....
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 1 mes
España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 4 semanas
España Crit Interim España ETT A tiempo completoResponsibilities• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
