Support Analyst First Line
hace 2 meses
Responsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes, and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.Job Requirements: Mandatory languages: DutchBasic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development: Results Focused, InitiativeCustomer-orientedExperience: No specific experience is required (initial training)
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First Line Analyst
hace 2 meses
España Blu Selection A tiempo completoAre you passionate about IT and customer support? Do you thrive in a dynamic, international environment where teamwork and innovation are at the core? We’re looking for a Dutch-speaking First Line Analyst, fluent in Spanish and English, to join our Global Service Desk in Spain.In this role, you'll be the first point of contact for users across Europe,...
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First Line Analyst
hace 2 meses
España Computacenter AG & Co. oHG A tiempo completoSelect how often (in days) to receive an alert:First Line Analyst - French & SpanishComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business...
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First Line Analyst with French
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 42605 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 2448 | Contract type: Permanent contract | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain,...
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First Line Analyst
hace 2 meses
España Computacenter AG & Co. oHG A tiempo completoFirst Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and...
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Support Analyst First Line
hace 2 semanas
España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
España Crit Interim España ETT A tiempo completoResponsibilities• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 2 meses
España La Provincia A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support analyst first line
hace 2 meses
España Crit Interim España ETT A tiempo completoResponsibilities• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 2 semanas
España Grupo Crit A tiempo completoResponsibilities:Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Application Support Analyst
hace 7 meses
España Hays A tiempo completo**Application Support Analyst **:1112868 - **Job type **:Contract - **Location **:CANADA - **Profession **:Infrastructure - **Industry **:Property & Real Estate - **Pay **:Negotiable **Our client, is looking to hire an Application Support Analyst for a 6-month contract.**: - IT Support Analyst - RMS (Resort Management System)- Client: Property Group -...
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First Line Analyst
hace 2 meses
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain...
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First Line Leader
hace 2 semanas
España Haleon A tiempo completoFirst Line Leader - Responsable de turno Apply locations Alcalá de Henares, Madrid time type Full time posted on Posted 3 Days Ago time left to apply End Date: January 7, 2025 (18 days left to apply) job requisition id 527621 Sobre la posición Responsabilidades principales: Liderar a un equipo de Operarios de acondicionado y Técnicos de Línea,...
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First Line Analyst
hace 1 mes
España Computacenter AG & Co. oHG A tiempo completoLocation: Spain - Barcelona | Job-ID: 207131 | Business Unit: Service Desk Are you interested in learning more about IT in a customer satisfaction focused environment? Do you have a positive, can-do attitude and would enjoy taking ownership of finding the best solution for our customer? We're looking for a new team member to join our friendly team at...
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IT Senior Support Analyst
hace 2 meses
España Thirdera A tiempo completoThirdera is looking for highly skilled Senior IT Support Analyst to join our Spain team! Who is Thirdera? Thirdera is the largest pure play ServiceNow partner worldwide. We strive to make smarter ways of working a reality as we generate transformation, digitization, and automation for our customers at the speed of NOW. Thirdera brings together the power of...
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CS Systems Support Analyst
hace 4 semanas
España Cataloxy A tiempo completoPublicada: 16.10.2023. Actual hasta: 10.12.2024 Ofertas de empleo CS Systems Support Analyst Empresa: Vueling España CS Systems Support Analyst, Madrid Salario: a convenir Ubicación: Madrid Descripción de la oferta Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our...
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First-Line Support Specialist with Norwegian and English
hace 1 semana
España Astrea Recruitment A tiempo completoAt Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.For one of our clients – One of the world’s leading companies, committed to delivering exceptional products and services...
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WMS Support Analyst
hace 1 mes
España Americold Logistics, LLC A tiempo completoOverview:Americold – Helping our customers Feed the WorldHere at Americold Barcelona we are now recruiting for a WMS Support Analyst.As a member of the IT Supply Chain Systems team, the WMS Support Analyst will primarily focus on supporting WMS applications, including Körber E3PL and Dynamics, while also contributing to other Americold applications as...
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Support Analyst First Line Agent
hace 2 meses
España La Provincia A tiempo completoDescrizioneParli italiano? Hai una propensione a relazionarti con i clienti? Vivi a Las Palmas de Gran Canaria? Questa offerta di lavoro è per te!ResponsabilitàInteragire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi.Identificare, valutare e dare priorità ai problemi e ai reclami dei...