First Line Analyst

hace 2 meses

España Computacenter AG & Co. oHG A tiempo completo

First Line Analyst - Dutch & SpanishLocation: Spain - Barcelona | Job-ID: 206922 | Business Unit: Service DeskComputacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.We are looking for a Dutch-speaking First Line Analyst, fluent in Spanish & English, to join our team at Computacenter in Spain.You are the ideal candidate if:You are native or fluent in Dutch and have an advanced level of Spanish and EnglishYou are interested in learning about ITYou have a positive, can-do attitude and you like problem-solvingYou have logical thinking and enjoy helping other people to solve issuesYou have outstanding communication skills and customer focused mind-setYou enjoy working in a teamYou respect the time schedule and are punctualThe main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.Your daily tasks will be:Answering and supporting queries via tools, phone and email, keeping daily contact with our users calling from all over EuropeResolving IT issues of our partners which can occur during office workDocumentation and logging of calls on the ticketing toolDelegation of problems which cannot be resolved to the competent teamsMaintaining and improving customer satisfaction levelCommunication with your direct team members and different departmentsWhat do we offer you?Remote work 80% of the time - 4 days/month on-siteShifts Rotation: 8AM - 5PM Monday-Friday, one hour less on FridaysTicket restaurant (1100€ per year) after 3 months and private health insurance with Sanitas after 6 monthsAnnual salary of 20,535.87€ gross/yearAn international environment where people support and respect each otherAccess to VIP District: gym discounts, restaurants, car wash, etcCareer development and leadership program opportunitiesFree online language classes (GER, FRE, SPA & ENG)Fast recruitment processFully paid trainingAbout usComputacenter is a leading independent provider of IT infrastructure services. We have about 15,000 employees worldwide who are accompanying our international customers on their path to digital transformation. Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.At our service desk locations, you can expect a dynamic, international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.Interested in joining a company with a strong sense of community?We’re growing. We’re hiring. We encourage. We empower. We support.
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