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Strategic Customer Success Consultant
hace 2 meses
This position is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community.
The Customer Success Advisor is a role focused on the "Onboard" and "Use" lifecycle stages of our Strategic indirect and direct customers as they deploy Autodesk solutions.
You will engage directly with our customers through customer nurturing and planning interactions, data-driven triggered actions and reacting to inbound customer-initiated triggers.
You will partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to guide customer success motions and resolve customer activation/onboarding/usage issues.
Key Responsibilities- Assist customers by providing guidance and resources directly to help onboard new solutions and to identify and assist at-risk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to guide customer success motions and resolve customer activation/onboarding/usage issues.
- Create a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value activities.
- Participate in Account Planning processes with Sales and Technical Sales teams, identifying targeted accounts to improve success planning activities, engagement strategies, and establish business outcome agreement.
- Monitor customer usage data and other health indicators and translate into strategies for success, together with reseller partners and internal sales teams.
- Engage throughout all levels and personas within customer organizations, including contract management, IT administration, end-users, user management, and customer leadership/decision makers.
- Identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity.
- Customer empathy and customer centric mindset.
- Ability to prioritize multiple tasks.
- Collaboration and coordination across multiple team members and partners.
- Demonstrated ability to lead, discover, and uncover the customer's business challenges.
- Fluent languages spoken and written: French, Spanish and English.
Autodesk is a leader in the software industry, helping innovators turn their ideas into reality.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
