Electric Vehicle Charging Specialist

hace 2 semanas

Barcelona, Barcelona, España Amazon A tiempo completo
Job Title: Electric Vehicle Charging Specialist

Amazon is committed to building a sustainable future for our customers, local communities, and the planet. As an Electric Vehicle Charging Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

You will be part of a 24/7 team responsible for remote coordination and escalation of maintenance and technical issues to ensure minimal downtime and optimal performance of our charging network.

Key Responsibilities:
  • Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
  • Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
  • Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
  • Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
  • Analyze data to proactively identify potential problems and performance trends.
  • Develop improvements for optimizing reliability and RME processes.
  • Maintain detailed records of technical issues, escalations, and resolutions. Use reports and dashboards to track the performance and reliability of the charging network.
  • Collaborate closely with cross-functional teams, including RME field, operations, sustainability and external stakeholders, to ensure efficient issue resolution.
Requirements:
  • Proven experience in technical support, escalation management, or a similar role.
  • Proficiency in English.
  • Good problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively in a remote team environment.
  • Willingness to work night and weekend shifts.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

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