Electric Vehicle Charging Network Specialist

hace 1 mes

Barcelona, Barcelona, España Amazon A tiempo completo
{"h1": "Electric Vehicle Charging Network Specialist", "p": "At Amazon, we're committed to building a sustainable future for our customers, local communities, and the planet. As an Electric Vehicle Charging Network Specialist, you'll play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

Your responsibilities will include continuously monitoring the performance of EV charging stations worldwide, identifying any technical issues or anomalies, and responding to incoming alarms, trouble tickets, and purchase orders. You'll serve as a point of contact for customers in the field when technical problems arise, escalating issues to the appropriate vendors or teams for resolution.

You'll also provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime. Additionally, you'll analyze data to proactively identify potential problems and performance trends, and develop improvements for optimizing reliability and RME processes.

If you're passionate about sustainability and have a knack for problem-solving, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Continuously monitor the performance of EV charging stations worldwide
* Respond to incoming alarms, trouble tickets, and purchase orders
* Serve as a point of contact for customers in the field
* Provide remote technical support to on-site RME Technicians
* Analyze data to proactively identify potential problems and performance trends
* Develop improvements for optimizing reliability and RME processes

**Requirements:**

* Proven experience in technical support, escalation management, or a similar role
* Proficiency in English
* Good problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and collaborate effectively in a remote team environment
* Willingness to work 24/7 shift rotations

**Preferred Qualifications:**

* Bachelor's degree in Electrical Engineering, Computer Science, or a related field
* Knowledge of electric vehicle charging systems and infrastructure
* Proficient in other languages

**Why Amazon?**

At Amazon, we're committed to making a positive impact on the environment and our communities. We're a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles and reducing our carbon footprint. As an Electric Vehicle Charging Network Specialist, you'll be part of a team that's passionate about sustainability and committed to making a difference.

**Equal Opportunities Employer:**

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

**Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.**

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