Electric Vehicle Charging Network Specialist

hace 2 semanas

Barcelona, Barcelona, España Amazon Spain Fulfillment, S.L.U. A tiempo completo
Job Summary:

We are seeking a highly skilled Electric Vehicle Charging Network Specialist to join our team at Amazon Spain Fulfillment, S.L.U. As an Electric Vehicle Charging Network Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

Key Responsibilities:

• Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
• Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
• Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
• Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
• Analyze data to proactively identify potential problems and performance trends.
• Develop improvements for optimizing reliability and RME processes.
• Maintain detailed records of technical issues, escalations, and resolutions. Use reports and dashboards to track the performance and reliability of the charging network.
• Collaborate closely with cross-functional teams, including RME field, operations, sustainability and external stakeholders, to ensure efficient issue resolution.

Requirements:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Knowledge of electric vehicle charging systems and infrastructure.
• Proficient in other languages.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively in a remote team environment.
• Willingness to work 24/7 shift rotations.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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