Electric Vehicle Charging Network Specialist

hace 7 días

Barcelona, Barcelona, España Engineeringuk A tiempo completo
Job Title: Electric Vehicle Charging Network Specialist

Amazon is committed to building a sustainable future for our customers, local communities, and the planet. As an Electric Vehicle Charging Network Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

Key Responsibilities:

  • Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
  • Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
  • Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
  • Analyze data to proactively identify potential problems and performance trends.
  • Collaborate closely with cross-functional teams, including RME field, operations, sustainability and external stakeholders, to ensure efficient issue resolution.

Requirements:

  • Proven experience in technical support, escalation management, or a similar role.
  • Proficiency in English.
  • Good problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively in a remote team environment.

Preferred Qualifications:

  • Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
  • Knowledge of electric vehicle charging systems and infrastructure.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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