Electric Vehicle Charging Specialist

hace 2 semanas

Barcelona, Barcelona, España Engineeringuk A tiempo completo
Job Title: Electric Vehicle Charging Specialist

Amazon Operations is seeking a highly skilled Electric Vehicle Charging Specialist to join our team. As a key member of our sustainability team, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

Key Responsibilities:

  • Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
  • Respond and process incoming alarms, trouble tickets, purchase orders, and invoices following SOPs and processes.
  • Serve as a point of contact for customers in the field when technical problems arise.
  • Escalate issues to the appropriate vendors or teams for resolution.
  • Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
  • Analyze data to proactively identify potential problems and performance trends.
  • Develop improvements for optimizing reliability and RME processes.
  • Maintain detailed records of technical issues, escalations, and resolutions.
  • Use reports and dashboards to track the performance and reliability of the charging network.

Requirements:

  • Proven experience in technical support, escalation management, or a similar role.
  • Proficiency in English.
  • Good problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and collaborate effectively in a remote team environment.
  • Willingness to work night and weekend shifts.

Preferred Qualifications:

  • Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
  • Knowledge of electric vehicle charging systems and infrastructure.
  • Proficient in other languages.

About Amazon:

Amazon is a global leader in sustainable transportation solutions, dedicated to advancing the adoption of electric vehicles (EVs) and reducing our carbon footprint. Our state-of-the-art EV charging infrastructure continues to grow and span the globe, providing reliable and accessible charging solutions to drivers around Amazon's transportation network.

Why Join Us:

At Amazon, we are committed to building a sustainable future for our customers, local communities, and the planet. We are seeking talented individuals who share our passion for sustainability and are dedicated to making a meaningful impact on the environment.

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