Electric Vehicle Charging Network Specialist
hace 2 semanas
Amazon is committed to building a sustainable future for our customers, local communities, and the planet. As an Electric Vehicle Charging Network Specialist, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.
Key Responsibilities:- Continuously monitor the performance of EV charging stations worldwide, identifying any technical issues or anomalies.
- Respond and process incoming alarms, trouble tickets, purchase orders, invoices following SOPs and processes.
- Serve as a point of contact for customers in the field when technical problems arise. Escalate issues to the appropriate vendors or teams for resolution.
- Provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime.
- Analyze data to proactively identify potential problems and performance trends.
- Develop improvements for optimizing reliability and RME processes.
- Maintain detailed records of technical issues, escalations, and resolutions. Use reports and dashboards to track the performance and reliability of the charging network.
- Collaborate closely with cross-functional teams, including RME field, operations, sustainability and external stakeholders, to ensure efficient issue resolution.
- Proven experience in technical support, escalation management, or a similar role.
- Proficiency in English.
- Good problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively in a remote team environment.
- Willingness to work night and weekend shifts.
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- Knowledge of electric vehicle charging systems and infrastructure.
- Proficient in other languages.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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