Electric Vehicle Charging Network Specialist

hace 1 mes

Barcelona, Barcelona, España Amazon A tiempo completo
{"h1": "Electric Vehicle Charging Network Specialist at Amazon", "p": "At Amazon, we're committed to building a sustainable future for our customers, local communities, and the planet. As an Electric Vehicle Charging Network Specialist, you'll play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.

Your key responsibilities will include continuously monitoring the performance of EV charging stations worldwide, identifying any technical issues or anomalies, and responding to incoming alarms, trouble tickets, and purchase orders. You'll serve as a point of contact for customers in the field when technical problems arise, escalating issues to the appropriate vendors or teams for resolution.

In this role, you'll analyze data to proactively identify potential problems and performance trends, develop improvements for optimizing reliability and RME processes, and maintain detailed records of technical issues, escalations, and resolutions.

You'll collaborate closely with cross-functional teams, including RME field, operations, sustainability, and external stakeholders, to ensure efficient issue resolution.

If you're passionate about sustainability, have a strong technical background, and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

**Key Requirements:**

* Proven experience in technical support, escalation management, or a similar role
* Proficiency in English
* Good problem-solving and analytical skills
* Excellent communication and interpersonal skills
* Ability to work independently and collaborate effectively in a remote team environment
* Willingness to work 24/7 shift rotations

**Preferred Qualifications:**

* Bachelor's degree in Electrical Engineering, Computer Science, or a related field
* Knowledge of electric vehicle charging systems and infrastructure
* Proficient in other languages

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**How to Apply:**

If you're interested in this exciting opportunity, please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you

**Amazon is an Equal Opportunities Employer.**

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